Customer Service Representative

**Service Specialists Wanted - Hit the ignition on your career**

**Location**:Nottingham

**Salary**: Up to£27,800 a year, depending on experience

**Hours**:Full Time,

Are you passionate about delivering top-notch customer service and want to develop your career with one of the UK’s leading commercial vehicle dealerships? Join us as a Customer Service Representative and gain valuable experience while working towards a recognised qualification.

This is an exciting opportunity to immerse yourself in the fast-paced world of commercial vehicles. You’ll get hands-on experience, learn from industry experts, and play a vital role in ensuring our customers have an outstanding experience, every time.

**Why join us**
- **Career Progression.**We’re here to help you achieve your career goals with industry-leading training and support.
- **Boost Your Health.**Enjoy a large range of perks to keep your mind, body and health in peak condition. We offer company pension schemes, sick pay and holiday allowance.
- **Extra Benefits**Enjoy free on-site gym facilities, designated break areas kitted out to boost your downtime, fantastic company events, Christmas Gift Cards, and free access to our well-being programme which includes plenty of Highstreet discounts.
- **AND MORE**

**The Challenge**
- **Customer Interaction**: Be the main point of contact for service customers, greeting them courteously, understanding their needs, and ensuring smooth processes.
- **Workshop Coordination**: Manage the scheduling and maintenance of customer service plans, working closely with the Workshop Controller to optimise workflow.
- **MOT & Maintenance**: Schedule and confirm MOTs, planned, and unplanned work in compliance with DVSA requirements.
- **Quotes & Authorisations**: Prepare accurate quotes, secure customer approval before work begins, and ensure job cards for technicians are precise.
- **Upsell Opportunities**: Proactively promote additional products and services, highlighting their benefits in a professional manner.
- **Customer Updates**: Provide timely, accurate updates on service progress.
- **Admin Support**: Handle all necessary admin tasks and ensure all work is logged according to manufacturer guidelines.

**Hours**:
Alternating shifts
- 8-5 1hr lunch
- 9-6 1hr lunch
- Every other Saturday 8-12

**What we’re looking for**
- GCSEs (or equivalent) in Maths and English
- Expereince in customer service and the automotive industry
- Strong IT skills (experience with Microsoft Office is a bonus)
- Previous customer service experience is helpful but not required—enthusiasm and a willingness to learn are what we value most

**You'll really hit the ground running if**:

- You have experience in a main commercial vehicle dealer
- Experience using MyCheck
- Experience with Renault Trucks or Isuzu Trucks.

**Who are RH Commercial Vehicles?...**

With over 40 years in the commercial vehicle market, we’re your go-to experts for trucks and vans. As an official Renault and Isuzu Trucks dealer, we operate from six sites across the East Midlands, including ourNottingham site, where you’ll be based.

Join our lively, dedicated team of professionals. As a **Customer Service Representative**, you’ll be the vital link between our customers and the dealership, ensuring exceptional service and driving customer satisfaction.

Pay: Up to £27,803.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 3 years (required)
- Commercial Vehicle: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CSRNotts