Customer Service Representative

1 week ago

Nottingham, United Kingdom XMA Full time

**Customer Service Representative**

**Location**: Nottingham (hybrid work available)

**Salary**: £24,500 + £1,000 (bonus)

**Type**: Full time - Permanent

**Benefits**: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Established in the 80's our client has grown to become one of the top ten largest value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They specialise in realising individual ambitions to transform and evolve. They consult, define, adapt and deliver on real-life outcomes and collaborate closely to bring that positive impact home.

As a **Customer Services Representative** at XMA, you’ll play a vital role in supporting the Customer Experience (CX) strategy. You’ll be the first point of contact for the customers, ensuring their queries are resolved efficiently and professionally. From delivery issues to returns and credits, you’ll handle it all with a smile and a solution-focused attitude.

**Key Responsibilities**:Customer Service Advisor
- Investigate and resolve issues such as delivery problems, credit requests, and returns.
- Collaborate with internal teams and third-party suppliers to ensure seamless service.
- Meet KPIs and SLAs set by the Customer Services Manager.
- Identify root causes of recurring issues and implement preventative measures.
- Support continuous improvement initiatives across the business.

**What We’re Looking For**:
**Essential**:

- Experience in a customer service environment.
- Strong communication and relationship-building skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- A proactive, detail-oriented, and adaptable approach.

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”

KEYWORDS: Administrator, Customer Service, Problem Solving, Communication.

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