Deputy Head of Pts

Are you an experienced leader with a passion for operational excellence in patient care? Join us as the Deputy Head of PTS - Operations, where you will play a pivotal role in the efficient delivery and performance management of our Patient Transport Services (PTS). You will work collaboratively with internal and external stakeholders to oversee daily operations, tackle high-demand periods, and mitigate risks, all while supporting the Head of Operations to deliver on NHS, Trust, and service line strategies.
This is a unique opportunity to make a meaningful impact on patient experiences and outcomes while driving operational excellence across the North West.
Deputy Head of PTS - Operations
Lead and motivate diverse, multidisciplinary teams, promoting a culture of inclusivity and professional growth, demonstrating compassionate leadership.
Work collaboratively with the NEPTS planning and distribution team in the NWAS Integrated Contact Centre (ICC) to meet contractual and performance standards.
Collaborate on strategic PTS service frameworks to align with NHS goals and Trust objectives.
Drive financial efficiency, manage budgets, and deliver cost improvement plans.
Champion quality improvement and ensure compliance with legislative and infection control standards.
Act as a visible leader, communicating effectively with staff, trade unions, and external stakeholders.
Support workforce planning, performance management, and leadership development initiatives.
Contribute to service delivery policies, business continuity plans, and future commissioning strategies.
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Why Join Us?
At NWAS, we are committed to making a real difference to the communities we serve. As Deputy Head of PTS - Operations, you will be part of a dynamic leadership team that values innovation, collaboration, and professional growth. We offer:
Opportunities for professional development and ongoing learning.
A supportive, inclusive workplace that values your contributions.
**Essential Qualifications and Skills**:
Master's degree or equivalent experience in a related operational service delivery environment.
Extensive NHS senior management experience with specialist knowledge of operational services.
Strategic thinker with strong analytical, reasoning, and problem-solving skills.
Proven ability to translate strategy into actionable operational plans.
Exceptional interpersonal, communication, and influencing abilities.
Skilled in financial management, business planning, and performance monitoring.
Demonstrated success in managing diverse teams and fostering inclusive care delivery.
**Desirable Experience**:
Background in logistics or transport service delivery
Application Process