Customer Service Advisor

1 week ago

Colchester, United Kingdom Towergate Insurance Brokers Full time

**Customer Service Advisor - ARDAK798726 - Colchester**

Our Customer Service Advisors are a key part of our business, speaking to our customers and providing advice on new products, renewals, and ensuring we understand their needs, and provide products and services that exceed their expectations and retain theirloyalty. We strive to provide a market leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Advisors are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers,and partners.

We recruit people who share those values.

When you join us you will play your part, ensuing we meet our commercial targets by maximising business and service opportunities from all contacts in a consistent, fair and compliant manner. You will become part of an established, friendly and experiencedteam who will provide all the support you need to succeed.

**Responsibilities**:

- Dealing with either inbound or outbound customer calls, understanding the customer’s needs, and providing insurance solutions to that are best suited to their requirements
- Ensuring calls are answered in a timely professional manner, and that exceptional customer experience is always delivered, and that business standards are adhered to at all time
- Processing correspondence, renewals activity, new business quotations
- Complying with all approved procedures, customer service standards and external regulatory bodies.
- Ensuring that any customer complaints are identified and handled strictly within the company's complaints procedure.

**Essential Criteria**
- Engaging personal communication style.
- Positive attitude, resilient, adaptive, receptive, and articulate.
- Previous experience in sales or service. We are keen to hear from individuals with a background in public facing industries such as insurance, retail, and hospitality.

We offer are a competitive salary, on target bonus scheme, knowledge development and a structured training plan to develop your corporate career, and further career opportunities throughout our business

Come and be a key part of a leading, fast-growing company.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing.Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Gain ACII qualification to boost your knowledge and career prospects
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

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