Customer Service Advisor

1 week ago


Colchester, United Kingdom Polkadotfrog Full time

**the role.**

We have an exciting opportunity for a Customer Service Advisor to join a family run logistics and haulage company based on the outskirts of Colchester. Job duties include:

- Deal with queries promptly and appropriately, answering questions, offering assistance.
- Develop effective working relationships with all colleagues to ensure a ‘one team approach’.
- Adhere to all policies to ensure both the Company and Group are fully compliant.
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any issues.
- Provide quotes to customers in line with agreed schedules and input the data into the system.

**why you should apply.**

The Customer Service Advisor will be joining a friendly supportive working environment, where the working hours of 8:00am -18:00pm Monday
- Friday gives you the weekends free for a great work life balance. There is plenty of development opportunities withinthis role. The company offer additional benefits which include life assurance, pension, onsite free parking, employee benefits and discounts across a range of top brands which include shopping, travel, days out and much more..

**what we’re looking for.**

A transport and haulage background would be desirable for a Customer Service Advisor. Strong customer service and great attention to detail are vital. Effective communication skills across all levels with the ability to handle high pressure and time managementto meet deadlines. Good IT skills are needed if you have knowledge of Sage that would be an advantage



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