Equality, Diversity

The Equality, Diversity and Inclusion Patient Liaison Officer will lead on issues relating to patients’ equality, diversity and inclusion within the Trust and will support the Head of Patient Experience & Engagement to monitor and improve standards within clinical practice.

The post holder will work as part of the Patient Experience team to support Northampton General Hospital NHS Trust staff to understand and undertake equality, diversity and inclusion responsibilities benefitting their patients.

The post holder will work autonomously on equality, diversity and inclusion projects within the Patient Experience & Engagement Strategy and work collaboratively across other disciplines and agencies within both the Trust and community settings.
- Work across the Trust as part of the Patient Experience team, in order to ensure Trust staff are supported to undertake their equality, diversity and inclusion responsibilities towards patients.
- Initiate developments under the supervision of the Head of Patient Experience & Engagement to ensure that the Trust meets its statutory requirements surrounding equality, diversity and inclusion.
- Develop key performance indicators of the current interpretation and translation requests and work with wards/departments to develop innovative alternatives using technology solutions where possible to improve translation services.
- Lead the development and implementation of the Accessible Information Standard (AIS), ensuring that the requirements are embedded across the Trust and there is evidence of compliance across all areas according to standards.
- Maintain good working relationships and communication with wards/departments, ensuring an efficient and patient centred service is provided.
- Maintain good working relationships and communication with external agencies, ensuring an efficient and patient centred service is provided

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

**Our Excellence Values**:
Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
- Work across the Trust as part of the Patient Experience team, in order to ensure Trust staff are supported to undertake their equality, diversity and inclusion responsibilities towards patients.
- Initiate developments under the supervision of the Head of Patient Experience & Engagement to ensure that the Trust meets its statutory requirements surrounding equality, diversity and inclusion.
- Develop key performance indicators of the current interpretation and translation requests and work with wards/departments to develop innovative alternatives using technology solutions where possible to improve translation services.
- Lead the development and implementation of the Accessible Information Standard (AIS), ensuring that the requirements are embedded across the Trust and there is evidence of compliance across all areas according to standards.
- Maintain good working relationships and communication with wards/departments, ensuring an efficient and patient centred service is provided.
- Maintain good working relationships and communication with external agencies, ensuring an efficient and patient centred service is provided
- Act as a resource and point of contact for advice and support to Trust staff to implement equality, diversity and inclusion in practice and legislation
- Develop and review appropriate policies and guidance alongside the Head of Patient Experience & Engagement.
- Develop and maintain accurate records in accordance with Trust policy.
- Assist in the collection, collation and analysis of equality, diversity and inclusion data.
- Attend meetings within the Trust and external to the Trust to share information and maintain adequate communication.
- Establish links and work collaboratively with all staff networks
- Work collaboratively with HR colleagues on the Equality, Diversity and Inclusion agenda.
- Lead on the work required and develop processes and Policies to ensure Transgender patients are able to access Healthcare and make informed decisions.