French Speaking Customer Service Administrator

2 weeks ago

Newport, United Kingdom Platform Resourcing Limited Full time

**Platform Resourcing** are currently working alongside an insurance company in **Newport** based just off the M4 and near major commuting and bus routes. They are looking for a **French Speaking Customer Service Administrator** who will play a key part in speaking to and assisting customers.

This company puts their people first, and provide excellent training and development opportunities from your very first day. You will be working within a supportive and friendly team, which between them they speak 18 different European languages, creating a unique and diverse working environment. This role will suit someone who thrives working within a fast paced and lively environment, who wants to provide the best service to the customers and work collaboratively to achieve the best results.

**Benefits**
- Base salary of up to £23,000
- Hybrid working after the initial 4 week office based training - 2 days from the office and 3 from home
- 25 days’ Annual Leave (with the option to buy and sell more)
- Bonus Scheme based on performance
- Company Pension Scheme - 5% employee and employer contributions
- Private Medical Healthcare
- Group Life Insurance (4x basic annual salary)
- Employee Assistance Programme
- Cycle to Work Scheme
- Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits
- Comprehensive Performance and Development Framework
- Social Events Committee
- ‘Refer a friend’ bonus scheme (£1,000 per referral)
- Long service awards.
- On site parking and recently renovated and open plan office space

**French Speaking Customer Service Administrator Role and Responsibilities**
- Answering inbound calls from customers and providing excellent assistance
- Ensuring the database accurately reflects order information
- Sending out any required correspondence and speaking with internal teams to provide updates
- General administrative tasks to support the business

**French Speaking Customer Service Administrator Essential Experience**:

- The ability to speak both French and English to a C1 (Fluent/Native) level is required for the role
- Some customer service and/or administrative experience is preferable but not essential
- Background in customer focused roles, such as hospitality, retail, call centre, administration etc
- Great phone manner and ability to work within a team environment
- Ability to commute to Dyffryn in Newport for 4 full weeks for training, then 2 days a week once you switch to hybrd working

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free or subsidised travel
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Language**:

- French and English to a fluent/native level (required)

Work Location: Hybrid remote in Newport

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