German Speaking Customer Service Administrator

2 weeks ago

Newport, United Kingdom Platform Resourcing Full time

**Platform Resourcing** are currently working alongside an insurance company in **Newport** based just off the M4 and near major commuting and bus routes. They are looking for a **German Speaking Customer Service Administrator** who will play a key part in speaking to and assisting customers.

This company puts their people first, and provide excellent training and development opportunities from your very first day. You will be working within a supportive and friendly team, which between them they speak 18 different European languages, creatinga unique and diverse working environment. This role will suit someone who thrives working within a fast paced and lively environment, who wants to provide the best service to the customers and work collaboratively to achieve the best results.

**Benefits**
- Base salary of up to £23,000
- Hybrid working after the initial 4 week office based training - 2 days from the office and 3 from home
- 25 days' Annual Leave (with the option to buy and sell more)
- Bonus Scheme based on performance
- Company Pension Scheme - 5% employee and employer contributions
- Private Medical Healthcare
- Group Life Insurance (4x basic annual salary)
- Employee Assistance Programme
- Cycle to Work Scheme
- Access to Occupational Sick Pay Enhanced Maternity & Paternity Benefits
- Comprehensive Performance and Development Framework
- Social Events Committee
- 'Refer a friend' bonus scheme (£1,000 per referral)
- Long service awards.
- On site parking and recently renovated and open plan office space

**German Speaking Customer Service Administrator Role and Responsibilities**
- Answering inbound calls from customers and providing excellent assistance
- Ensuring the database accurately reflects order information
- Sending out any required correspondence and speaking with internal teams to provide updates
- General administrative tasks to support the business

**German Speaking Customer Service Administrator Essential Experience**:

- The ability to speak both German and English to a C1 (Fluent/Native) level is required for the role
- Some customer service and/or administrative experience is preferable but not essential
- Background in customer focused roles, such as hospitality, retail, call centre, administration etc
- Great phone manner and ability to work within a team environment
- Ability to commute to Dyffryn in Newport for 4 full weeks for training, then 2 days a week once you switch to hybrd working

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