Customer Support Specialist

2 days ago

Birmingham, United Kingdom Rexville Solutions Limited Full time

**The Company**

**Responsibilities**
- To efficiently process bookings from clients and overseas agents on to the system.
- Provide operational support for the manager when required.
- To liaise with all relevant parties throughout the shipment to organize the movement of goods.
- To deal with any issues that may arise during operation or a shipment and ensure the client and/or manager is updated.
- To process sales and purchase invoices of the branch.
- Working at all times to enable and develop a team culture.
- Completing any reasonable tasks requested of you by your supervisor/manager in a timely manner.
- When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained.

**Essential Skills**:

- Good command of Chinese & English, both written and spoken
- Good IT skills
- Strong people skills
- A fast learner, who is proactive and highly reliable
- High level of organizational skills
- Customer service experience
- Previous experience in a logistics-related or E-commercial fields

**Desirable Skills**:

- Sales experience
- Marketing experience

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£10.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£10.00 per hour

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Birmingham, B69 3HU: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Mandarin and English (required)

Work authorisation:

- United Kingdom (required)

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