Customer Service Advisor

18 hours ago

Birmingham, United Kingdom Individual Specialist Cars Full time

At ISC we pride ourselves on providing excellent customer service and attention to detail when repairing our client’s vehicles and we would like our team to share this passion with us. we have a great opportunity for qualified Vehicle Damage Assessors to join the Team._

**POSITION OVERVIEW**

**Responsibilities**:

- Working with Prestige Vehicles, Supercars, Electric & Hybrid Vehicles
- You must have previous experience working as a Vehicle Damage Assessor within a busy bodyshop
- To ensure any supplementary work is submitted and authorised by authorising party.
- Once authority is received, you are to liaise with the workshop departments to produce job card and method pack to commence repairs.
- Ensuring customer satisfaction is achieved at all times
- Individual Specialist Cars is a Manufacturer Approved Accident Repair Centre & Bodyshop and you will be working in our state of the art premises with ongoing training provided to manufacturer standards.
- Knowledge and ability to work with Computer based systems such as EMACS & AUDATEX
- Must be able to demonstrate a sound up-to-date knowledge of the vehicle repair industry with a desire to continually learn ew techniques and processes, ongoing training is provided as required by the Company
- Knowledge and understanding of electric vehicles and ultra-high strength steels and repair methods
- Plan your workload effectively to ensure vehicle are ready to agreed timescales

**CANDIDATE PROFILE**

**Experience and Skills**:

- You will be required to liaise with customers and insurance engineers communicating in a polite and professional manner at all levels, with a smart appearance and a keen eye for detail
- Be a strong team player with self-motivation, also be able to work on your own initiative with mínimal supervision
- Attention to detail and excellent communication and IT skills
- The pride and attention to detail to complete each job to the very best of your ability and manufacture standards, continue to work to high standards with customer satisfaction in mind at all times
- Plan your workload effectively to ensure vehicle estimates are ready to agreed timescales

**Qualifications**:

- Up to date Audatex Certification
- A.T.A. Certified
- Must have a full UK Driving Licence

**Working Hours**:

- Monday to Friday: 08:00 am - 06.00 pm
- Saturday: 08:00 am - 12:00 pm (on a rotational basis)

**Salary**:Competitive; to be discussed during the interview.

**Location**:Birmingham or Solihull (dependant on requirement)

**Position Type**:Full-Time
- Bonus Scheme
- Company Pension
- Company Workwear
- Flexible Working
- Free Onsite Parking
- ISC Business Social Events

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