Customer Support Specialist Team Lead

2 days ago

Birmingham, United Kingdom Daikin Full time

**Role: Customer Support Specialist Team Lead**
**Location: Birmingham (Hybrid Working)**

**Salary**: Competitive + Bonus + Benefits

Are you an enthusiastic Customer Support Team Lead looking for your next challenge?
At Daikin, we are looking for a team lead who has excellent customer support experience and experience in managing a team. If you have knowledge of HVAC products, this role would be fantastic for you.
**What’s In It For You?**
Daikin UK care about what they do and who helps them to do it, so they put great emphasis on rewarding their employees every step of the way. This includes:
Highly competitive annual bonus.
- Work from home two days a week.
- Comprehensive private medical and personal accident insurance plans.
- Employer contributions to pension.
- Investment in your training and development to encourage and support your career progression within the company.

What Will You Be Doing?**
- As a Customer Support Specialist Team Lead for Daikin UK, you will be focussed on the managing a team to provide the best possible customer service in line with the business objectives.*
- You will: *

*
- Work closely with Regional Sales Managers and other Team Leads to maximise sales through a collaborative approach.
- Gathering and reporting KPI measurement data with recommendations for required improvements.
- You will have with ability to develop and maintain good relationships both internally and externally at all levels. You will have strong communication skills and previous customer service experience.*
- Experience in previously managing a team and a remote team is essential, as well as working knowledge of SAP and CRM.*
- Knowledge HVAC products is desirable.*
- **Who are we?**:

- Daikin UK Ltd provides innovative, premium quality, indoor climate management solutions to meet the changing needs of our residential, commercial, and industrial customers. Over 90 years of precision and innovation has helped Daikin UK build a worldwide reputation for quality and technology.*

*

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