Receptionist (with Reservations Responsibilities)

2 weeks ago


Glasgow, United Kingdom Millennium and Copthorne Hotels Full time

_Are you an excellent service provider?_
- _Do you have hotel Reception or Reservations experience?_
- _Are you looking for a new challenge?_

The **Millennium Hotel Glasgow** is seeking an experienced **Receptionist/Reservationist **to join the team. Reporting to the Front of House Manager, this is a role with variety which will cover both the Front Office and Reservations Departments

**Key responsibilities as Receptionist include**:

- Providing friendly and efficient service to guests at check-in and check-out and all interactions
- Being knowledgeable to promote the hotel, facilities and the city
- Ensuring telephones are answered promptly and politely, according to Company standards
- Handling hotel reservations by telephone and other methods, as appropriate
- Assisting in the management of individual bookings, monitoring reservations, rates and profiles within the Property Management System
- Processing reservations and providing confirmation
- Checking day to day arrival list to ensure that all bookings are accurate
- Maintaining filing systems and ensuring that correspondence is accurately completed and filed on a timely basis

**We are keen to hear from applicants with the following**:

- Previous Hotel Reception and/or Reservations experience in a quality hotel
- Excellent communication skills
- A positive, ‘can do’ attitude
- Attention to detail
- The ability to work well under pressure
- Excellent customer service skills
- Experience of operating a Front Office Management system, e.g., OPERA
- Ability to work shifts on a rota basis, including weekends

**About the Hotel**

The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.

The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.

**About the Group**

Millennium Hotels and Resorts (M & C) was founded in 1989 and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties in the group include Leng’s Collection, M Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality and character tailored to suit different types of guests.

**For you**

We offer a benefits package including:

- Cash Health Plan cover option
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Life Assurance, where applicable
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Social Events, Wellbeing and Team Activities
- Uniform
- Length of Service related holiday scheme
- Recommend a Friend Scheme, where eligible

... As well as opportunities to develop and progress your career

We are an equal opportunities employer.

**To apply**

Please forward your CV outlining your suitability for this role.

**Job Types**: Full-time, Permanent

Work Location: One location

Reference ID: Receptionist & Reservations


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