Receptionist / Resident Support

2 weeks ago


Glasgow, United Kingdom Rennie Mackintosh Station Hotel Full time

**Receptionist / Resident support**

Rennie MacIntosh Hotel is currently a temporary accommodation service for vulnerable adults waiting for permanent housing. Your role as receptionist and support worker is to be the first point of contact for guests ensuring they have an enjoyable stay.

**Responsibilities**:

- Checking in new residents including completion of the tenancy agreements and Housing Benefit forms
- Ensuring reservations are up to date and correct using hotel computer system
- Liaison with a variety of organisations such as Glasgow City Council, Social Work, and charities to enable information to be passed on to the residents
- Communicating with the General manager, other reception staff and maintenance working together to find solutions to problems
- Assisting residents with any problems they may have, providing residents with organisations details that can help them in need.

**Skills**:

- A caring individual with the goal of helping others
- Previous experience in customer service
- Organisation and time management skills
- Previous administrative skills in hotel systems is beneficial but not essential (full training will be provided)
- Confident speaking on the phone

**Job Types**: Part-time, Permanent

**Salary**: From £9.50 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Sick pay

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

Ability to commute/relocate:

- Glasgow, G1 3RB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Administrative Assistants & Receptionists: 1 year (preferred)

Reference ID: RMU/RS-05/22-01



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