Receptionist / Resident Support Worker

5 days ago


Glasgow, United Kingdom Rennie Mackintosh Station Hotel Full time

**Receptionist / Resident support**

Our hotel is currently operating as a temporary accommodation for vulnerable adults who are awaiting permanent housing.

Responsibilities to include:

- Checking in new residents, including completion of the Housing Benefit forms, going over accommodation rules, and providing any other information as required,
- Ensuring hotel systems and paperwork are kept up-to-date and correct,
- Liaising with a variety of organisations such as Glasgow City Council, Police Scotland, social work and charities,
- Communicating with the management, reception, maintenance and housekeeping teams, working together to find solutions,
- Assisting residents where possible, providing residents with organisations details that can help them in need,
- Keeping an eye on CCTV cameras, checking names against the system before handing out keys, etc.

**Skills**:

- A caring individual with the goal of helping others
- Previous experience in customer service
- Organisation and time management skills
- Previous administrative skills in hotel systems is beneficial but not essential (training will be provided)
- Confident speaking on the phone
- Be fluent in English

**Job Types**: Full-time, Permanent

Pay: From £11.44 per hour

**Benefits**:

- Company pension
- Flexitime
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Glasgow, G1 3RB: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Reception: 2 years (required)

Work Location: In person

Reference ID: RMU/RS-05/02/25


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