Customer Service Exceutive
2 weeks ago
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We're equally delighted to have been named one of '_The UK's Best 100 Companies To Work For 2021'_, to have scooped an impressive6th place in the telecoms sector and to have been awarded a 3* accreditation by Best Companies - the highest level awarded _Best Companies_, the renowned employee engagement specialists.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of Focus Group. Our people make the difference.
We look after 4000 customers and offer many different IT / telecoms solutions. We are looking for 3 new Customer Service Executives to join our established team of agents to help provide 100% service at all times.
Main duties of the role include:
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers
- Promote the benefits, products and services of other divisions within the Group to existing customers
Essential Customer Service Skills:
Sincerity / Empathy / Attentive / Confidence / Resourcefulness / Curiosity / Resilience
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference tothe future of our business.
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