Customer Service Executive
7 days ago
Established in 2003, we’re proud to be one of the UK’s leading independent providers of essential business technology.
We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams are at the heart of Focus Group. Our people make the difference.
We offer a large selection of benefits to our employees which can be found on our website, to encourage great employees to join us and maintain a healthy, happy workspace.
We are now recruiting for a Customer Service Executive.
The purpose of this department / team is to deliver exceptional Customer Service support to Focus Group customers.
Main duties of the Customer Service Executive include:
- Identify, investigate and resolve a query, complaint or general enquiry from customers
- Communicate with customers moving to other providers with the aim to maintain services
- Meet set targets & expectations for ensuring the best possible customer experience
- Record and track interactions with customers on the Focus Group CRM system
- Follow industry & company guidelines in relation to a customers’ contract with Focus Group
- Keep up to date with industry regulatory changes
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Additional leave
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free or subsidised travel
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Profit sharing
- Referral programme
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: One location
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