Customer Relations Consultant

**Want to join our exciting journey?**
Volvo Cars is on a mission to provide freedom to move in a personal, sustainable and safe way. In a rapidly changing automotive industry, we are pushing boundaries and re-inventing traditional models of car-ownership - creating attractive mobility solutions for tomorrow.

**Who are we?**
Customer Care is an enthusiastic, dynamic organization within Volvo Cars, providing consumers world

To keep up with Volvo Cars’ bold ambitions to go electric and online, Customer Care is expanding all over the world, and developing our service offer. This will allow us to use new technology to meet consumers’ expectations, delivering personal, effortless and respectful experiences. To succeed, we need the right talent, and that’s where you come in Together we have a unique opportunity to shape a world-class consumer experience and be part of an exciting journey

**What’s in it for you?**
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holidays and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.

**What you will do**
The role as a Customer Relation Consultant at Volvo Cars organization Customer Care gives you the unique opportunity to create great customer experience for our consumers. Customer Care is the link between the Volvo Car Group brands, the consumer and the dealer/workshop. We provide customers excellent experience by engaging them with our partners’ products, services and offers.

As a Customer Relation Consultant your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

**Do you fit the profile?**
- Experience is important, but personality is key_

Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way? Then this could be the right opportunity for you.

We value previous experience within customer care operations and/or customer service from sales-oriented brands. Previous experience of complaints handling is desirable. You have excellent oral and written communication skills in English and preferably knowledge in an CRM-system.

In this role you will need to have the ability to work evening hours, weekends and holidays, as we are available for our consumers when they need us.

You are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique customer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaborative environment showing strong communication skills. Passion for people is important, passion for cars is a bonus.

**Benefits & Life at Volvo Car UK**:

- Circa £24,000 DOE. Volvo offers competitive salaries that are reviewed and benchmarked annually
- Discretionary, performance-related bonus scheme that rewards you whilst you help us to achieve our goals
- Hybrid working in our agile, state-of-the-art offices or from home when convenient for you and your family
- 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
- 15 days’ work from anywhere in the world policy
- 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
- Matched pension contribution up to 5%
- Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
- 2 paid volunteering/charity days per year
- Access to our preferential employee lease car scheme