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Contact Centre Agent
2 weeks ago
**_Do you enjoy customer service and have a great telephone manner? We want to hear from you_**
**What we do**
At Cymphony, we live and breathe customer service. We keep our clients’ businesses running by keeping them connected to their customers, making sure every call they receive is answered promptly and professionally.
Because of the care, dedication, and personal touch we’ve given to our work, we’re on our way to being the best telephone answering service in the UK, and we’re doing this by hiring excellent people.
**About you**
- You have a confident telephone style
- You’re able to take detailed messages with a high level of accuracy
- You're a clear communicator and good listener
Previous experience in a call-answering or customer service environment isn’t necessary. If you have a can-do attitude, we’ll train you on everything else.
**About the role**
- You’ll represent our clients when they receive inbound calls, immediately relaying callers’ messages
- Ensure no call is ever missed
- Accurately enter data and information into our system
- Reassure callers and show empathy when needed
**About the package**
You’ll be working in our newly refurbished office in Crewe and will receive comprehensive and ongoing training to help you be the best customer service professional possible.
- Salary of £20,800
- Working hours are 40 hours per week over 5 days in 7
- Shifts are between Monday-Sunday 8am-8pm
- Weekend shifts are every 1 in 4 weeks
- Free eye test
- Progression opportunities are available
- 28 days holiday
- Access to our Employee Assist Programme (employee welfare)
- Birthdays off with full pay
- Employee referral program (Refer a friend)
- Social events including our Annual Awards Gala
**Salary**: £20,800.00 per year
Schedule:
- 8 hour shift