Contact Centre Advisor

2 weeks ago

Crewe, United Kingdom Emac Ltd Full time

Salary - £23,692 + competitive commission structure (OTE up to £750 per month)

**About EMaC**

EMaC is a great place to build a career. We’re fresh in our thinking and we look to do things differently. We work in close partnership with vehicle manufacturers and dealerships to strengthen their aftersales relationships with their customers, creating positive experiences that lead to increased loyalty and greater revenues. Our core products are Service Plans and Maintenance, but we’re not just limited to these. As the leading Aftersales Partner to the UK automotive industry, we have a live book of 1.7 million customers and drive a combined £250M of aftersales revenue into the UK network, annually, through our range of solutions. We use reliable, highly evolved platforms to integrate our systems with our clients’. We offer customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands

**Job Purpose**:
**Summary of Role**
- On behalf of our clients, handle high volume of sales calls
- Using various omni-channels to support customer sales journey
- Up-sell promotional items on behalf of clients
- Develop customer relationships
- Assist with customer enquiries
- Redirect general enquiries to relevant departments
- Professional follow up service
- Be able to objection handle and problem-solve confidently
- A good understanding of customer needs and requirements
- Provide effective information to prospective customers
- Close sales and achieve the relevant targets
- Be responsible for managing your own conversation rate/targets
- Manage CRM databases
- Be adaptable to new campaigns/products

**Knowledge, Skills and Experience**
- Good customer relation skills
- Previous B2C telemarketing, telesales or telephone experience (preferred)
- Good general computer skills and a good working knowledge of MS Office.
- Great telephone manner
- Excellent communication skills and the ability to build rapport with the customer
- The ability to work independently as well as in a team
- Be able to confidently sell products or services to the customer
- Excellent negotiation and problem-solving skills
- Great organisation abilities

Personal Qualities: Ability to perform and deliver quality support to drive quality improvements &results in line with the company expectations.

**Job Types**: Full-time, Permanent

Pay: £23,692.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Crewe CW1 6GU: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you got experience cross selling and upselling products/services?

**Experience**:

- Contact Centre environment: 1 year (required)
- Customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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