Higher Infrastructure Officer

**Details**:
**Reference number**:

- 324774**Salary**:

- £35,092 - £37,725- Plus a Flexibility Payment- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- HMRC - CCG - Fraud Investigation Service**Type of role**:

- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours, Part Year**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Salford, North West England, M3 5FSAbout the job

**Job summary**:
HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS) responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

The team are responsible for delivering and maintaining a specialist sensitive bespoke IT infrastructure and national network of services to HMRC investigators with a footprint in 24 geographical sites, providing the secure use of data to enable HMRC to deliver world class investigation services.

It is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CODE works in a holistic way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

**Job description**:
Reporting to the Infrastructure Manager, you will collaborate closely with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems. You'll also engage frequently with other teams and departments outside of IT to achieve shared objectives. This role offers the opportunity to influence the future technical direction within a dynamic and innovative team environment.

**Technical**:

- Collaborating with internal teams, external partners, and suppliers to ensure effective, secure, and purpose-driven IT systems.
- Providing 3rd-line support for escalated work tickets, adhering to established results.
- Contributing to the identification, assessment, design, and delivery of technical solutions, occasionally partnering with third-party suppliers.
- Ensuring systems and services align with compliance and best practice standards.
- Supporting IT Security activities, including issue monitoring, incident resolution, systems security development, and compliance.
- Supporting IT Solutions activities to integrate new systems, collaborating with internal and external stakeholders.
- Monitoring, assessing, and optimising systems and services, proposing and managing improvement initiatives.
- Maintaining current technical documentation, creating new documentation as needed.
- Staying informed about emerging market trends and technologies to optimize the IT service catalogue offering.

**Communication** - we are looking for an excellent communicator who can describe technical concepts to technical and non-technical audiences and you will regularly be expected to provide verbal updates and produce written technical documentation on BAU taskings and projects.

**Additional responsibilities** may include conducting workshops to assess business requirements to support possible changes to existing services and identify requirements and quantify the benefits, involvement in the assurance programme to ensure that services are regularly reviewed, maintained and improved when necessary.

**Travel and On Call - **Regular travel within the UK for meetings and infrastructure work will be required. You will be required to work out of hours on an on-call rota, weekdays and weekends.

**Person specification**:
**Essential Criteria**:

- Demonstrable experience, in an infrastructure and maintenance role with experience of enterprise IT Systems and Infrastructure, encompassing hands-on administration, maintenance, monitoring, troubleshooting and development in as many of the following areas as possible.
- Good communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience.
- Experience of working in a fast-paced, environment, balancing multiple tasks through completion.
- Well-devel