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Bookings Advisor
3 weeks ago
Bookings Advisor.
Stratstone Jaguar Land Rover Tonbridge.
22.5 hours per week.
A basic salary of £14,062 with £2400 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service.
Are you ready to drive beyond the possible; to work for an industry game-changer with inspirational people, and the opportunity to thrive in your career?
At Stratstone, our Bookings Advisor’s are the first point of contact for our customers, attentively listening to their needs and recommending suitable products and services. You’ll conduct outbound calls for service, MOT, vehicle maintenance and other aftersales-related bookings whilst building strong relationships with our customers ensuring that their satisfaction is at the heart of everything you do.
- The role exists to maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
- You will operate as a key member of the service team working together to achieve department targets
- Additionally you will keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities
- Log all contact, bookings, and customer record amendments accurately on appropriate systems
- Use every calling opportunity to improve the customer database, establish and record customer contact preferences
**Experience and Qualifications**:
- Previous experience in an Aftersales environment is preferable
- Have good mechanical awareness or understanding of cars and parts
- Have good attention to detail
- Be flexible and enjoy working in a team environment
- Committed to delivering an unparalleled level of customer service
- Excellent communicators, organised and have great inter-personal skills
**Company Benefits**:
As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.
When you join Stratstone you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.
In addition to receiving a competitive salary, you will also have access to a range of other benefits including:
- 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
- Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
- Enhanced Maternity/ Adoption/ Paternity leave options.
- Cycle to work purchase scheme.
- Vehicle purchase schemes (across all Stratstone brands) and preferential parts, service and labour rates.
- Employee care helpline.
- Pension scheme and life assurance.
**Job Types**: Part-time, Permanent
Pay: £14,062.00 per year
Expected hours: 22.5 per week
Additional pay:
- Bonus scheme
- Yearly bonus
**Benefits**:
- Cycle to work scheme
- Employee discount
- Referral programme
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Application question(s):
- Have you previously worked for Stratstone?
**Experience**:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
