Service Advisor

7 days ago

Tonbridge, United Kingdom Hendy Group Full time

**Salary**

Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one.

**Contractual hours**

45

**Basis**

Full Time

**Region**

Kent

**Date posted**

22/04/2025

**Job reference**

HG012606V1

We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as **Service Advisors** in our busy Service departments at our **Ford** and **Honda Service Centre** in **Tonbridge**.

You do not need automotive experience to be successful in this role - we will train that, but some form of customer services experience would be beneficial.

**The Opportunity**:
As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.

In this role you will be:

- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs.

**The Rewards**:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**:

- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self-motivated, energetic and enthusiastic.
- A good standard of verbal and numerical reasoning;
- Previous experience in a target driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.

**The Company**:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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