Cctv Control Room Duty Controller

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

CCTV Duty Controller - Westquay Southampton - £12.20 an hour

Mitie has a great opportunity at Hammerson Westquay Shopping Centre. We are looking for a Duty Controller join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00) with a pay rate of £12.20 per hour. SIA CCTV Licence is essential for this role.

Benefits Package
- Employee Shares Scheme
- Staff Retailer Discount
- Discount Scheme
- Pension Scheme
- Extensive Training Package
- Childcare Vouchers
- Cycle to Work Scheme
- Give as you earn
- Salary Finance
- Competitive Holiday allowance
- Competitive Pay Rate
- Life Cover
- Share Incentive Plan
- Save as you earn
- Virtual GP
- Employee Assistance & Counselling

**Job Description**:
Main Duties:
Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of;
- All common and public areas of the shopping centre
- The Client emergency and evacuation procedures
- Officer time and attendance
- Health, safety & welfare of the Mitie site-based team Incidents that affect The Client and Mitie
- Business Continuity Planning centred on the continued operation of the control room and shopping centre
- Client building security and safety
- Supervision & support for all Mitie on site personnel
- Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
- Update and collate incident information, Daily Reports and Flash reports.
- Serious incident tracking and management.
- Absence & lateness reporting.
- Systems Fault reporting.
- Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
- Ensure all incidents are logged and managed effectively through to completion.
- Effectively communicate business issues to the relevant centre departments.
- Maintain the standards of the Security for access / egress and visitor regulation.
- To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
- Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
- To develop and maintain good working relations with applicable local agencies and services.
- Any other reasonable request from management or client.
- Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.
- Ensure compliance with the CCTV Policy and audit trail.
- Ensure the issue of keys is in line with procedure and fully auditable.

Qualifications:

- SIA CCTV Licence is essential for the role.
- Enthusiastic and motivational.
- Punctual and reliable.
- Organised, able to make decisions.
- Honest, transparent and consistent.
- Gain and hold the respect of others.
- Have a flexible approach with a “can do” attitude.
- Good communication skills.
- Has the ability to contribute toward a team operation or can work on his own initiative.
- Able to communicate effectively and clearly at all levels within the organisation.
- A comprehensive working knowledge of all processes and procedures.
- Excellent report-writing and analytical skills with attention to detail.
- A positive attitude to dealing with people and taking on challenges