Control Room Assistant

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**CCTV Control Room Assistant Vacancy**

**Hammerson Westquay Shopping Centre, Southampton, United Kingdom.**

**Company Description**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team on site. The shift pattern is 4 on 2 off with an hourly rate of £11.00 working 42 hours a week. You will report directly to the Duty Controller.

**Values: Delivering the exceptional, every day**
- Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- Our promise to our people: a place to work where you can thrive and be your best every day.
- Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- Our culture - our core values and how we behave:

- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Within this role you will be expected to**:

- Ensure CCTV is effectively monitored across the whole scheme escalating issues as necessary
- Escalate incidents to the relevant personnel
- Highlight Health and Safety issues and report to Tech Services.
- Communicate clearly and effectively with all departments.
- Monitoring security entry and exit to the service yard.
- Assist the Duty Controller in updating Control Room records
- Assist in issuing Contractor ID passes and keys
- Assist customers and retailers with their enquiry's on the telephone
- Direct Security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors.
- Flexibility to pick up overtime on the other team.
- Perform general administration duties if required
- Undertake any other reasonable duties as required to meet the needs of the business.

**Knowledge/Skills/Experience**
- Literate and numerate
- Flexibility to work shifts on a 24 hour rota
- Knowledge of CCTV operations, including Data Protection
- SIA Security CCTV License is essential