Customer Service Advisor

2 weeks ago

Bolton, United Kingdom Bolton at Home Full time

**Salary**

Grade 3 - £28,732 - £31,023

**Contractual hours**

21.6

**Basis**

Part time

**Package**

Fixed Term (2 months) Part Time (7.2 hours per day Monday - Wednesday)

**Date posted**

15/07/2025

**Job reference**

BH000783

**Why is the role important?**

Working in a busy high volume Neighbourhood Safety & Enforcement Service, the role of the Customer Service Advisor (ASB) is to manage and respond to all initial customer reports of anti-social behaviour and tenancy breach and deliver excellent customer service.

The Neighbourhood Safety & Enforcement Service is responsible for responding to customers reporting anti-social behaviour and assessing priority and risks at this key first stage contact. It is a key service for the organisation and involves taking detailed reports and reassuring customers who are often feeling vulnerable and emotional due to the anti-social behaviour impacting them.

**What's involved?**
- Take initial reports of ASB and tenancy breach from customers - via ASB hotline and Valley House Reception if customer comes into office.
- Handle incoming ASB and general enforcement enquiries from customers - new and existing cases, advising, signposting, assessing a report for escalation to manager or duty officer as required.
- Provide general admin support to the NSE service, post, copying, scanning case files as required.
- Actively contribute to the development of the service including supporting service improvement action plans, benchmarking and process reviews.
- Resolve customer queries to excellent standards.
- Support the NSE service projects such as coordinating surveys and outbound consultation.
- Work in partnership with other service areas and agencies to achieve high levels of customer satisfaction.
- Ensure Equality, diversity & Inclusion is at the forefront of all decisions, inclusive language is used consistently, and we celebrate differences.
- Ensure all Health & Safety issues identified are reported and appropriate learning where required is shared.

Are you ready to play your part?

**Interview Date(s)**: Interviews for this position will be held on w/c **28th July 2025**

We value diversity and welcome applicants from all backgrounds, including underrepresented groups. If you share our values and want to make a difference, we encourage you to apply.

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