Sales Webchat Advisor
7 days ago
We provide full **PAID**training and development programmes to bring out the best in you Don't let experience levels put you off, we'll teach you everything you will need to succeed.
**41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm.**
**Commission earnings ON TOP of your basic wage average around £500 a month**
We have exciting opportunities on our sought after Vodafone Webchat Sales Team
In this role you will be the digital voice behind the Vodafone brand, creating rapport and understanding customer needs through our instant chat platform.
You will be responsible for interacting directly with customers through Vodafone’s online chat platform. Understanding customer needs and building trust is **essential**in providing a rememberable personal experience.
**_What will I do as a Web Chat Sales Advisor?_**
**You will**:
- Manage inbound chats and build rapport with customers
- Pitch Vodafone products and plans based on customer accounts
- Multi-task with inbound queries and reply to all in a timely manner
- Discuss new deals and cross-sell additional products
- Establish a strong digital presence in keeping with Vodafone’s brand
- Achieve and exceed sales and productivity targets
- Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service.
- Investigating customer service enquiries and transferring to relevant departments when we are unable to resolve online
**A few things you will need**:
- To be computer literate with fast and accurate keyboard skills
- Excellent written communication skills including grammar and spelling
- The ability to multi-task to complete multiple chats
**In return for your hard work, we offer**:
- Monthly Basic Salary + UNCAPPED commission
- Internal training and development opportunities
- On-going incentives throughout the months alongside commission
- 28 Days Holiday & your birthday off every year on pay
- Company Pension
- Discounts with some of the highstreets biggest brands & MUCH MORE
- We embrace diversity in all its forms and strive to foster an inclusive environment where everyone can do their best work and achieve their full potential._
**Our vacancies are suitable for people working in sales, customer service, retail, care, warehouse, hospitality and hair and beauty.
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