Customer Sales Advisor

**About The Role**:
Are you passionate about delivering exceptional customer experiences while driving business growth? We're looking for proactive and commercially minded Customer Sales Advisors to play a key role in increasing the conversion of inbound customer quotes to orders. In this dynamic role, you'll take full ownership of receiving a customer quote to generating accurate, timely responses through to identifying and acting on cross-sell and upsell opportunities that expand the sales basket value.

As part of our newly formed team, you'll be at the heart of our commercial success, not only converting quotes into sales, but also using customer interactions to generate valuable insights and leads that support our wider sales teams. If you're motivated by building strong relationships, uncovering new opportunities, and delivering results, we want to hear from you.

The Customer Sales Advisor vacancy is a full time position, Monday to Friday, and is on a hybrid basis, with a mix of office and home based working.

Key responsibilities include:

- Converting inbound enquiries and quotes to confirmed orders, maximising value through upselling and cross-selling
- Delivering a confident, empathetic service in every customer interaction, building rapport quickly and adapting to customer needs, through all communication channels (including teams)
- Using active listening and questions to uncover true customer requirements and setting clear expectations on delivery and timelines
- Using sales promotions, the promotion of Arco key products and working within the Arco ‘Pro pricing’ framework
- Identifying further needs, passing qualified leads to Sales/ Product teams and sharing insights to improve propositions and service
- Owning the request-to-order process from start to finish
- Maintaining accurate CRM records (C4C), resolving issues efficiently and navigating internal systems
- Aiming for First Time Right outcomes to reduce repeat contact, using feedback to improve future interaction
- Partnering with Sales, Supply Chain, and Strategic teams, supporting service enhancements and piloting initiatives
- Actively seeking feedback and coaching whilst owning your personal development plans
- Contributing positively to team culture and goals

On top of working for the UK’s leading integrated health and safety experts, you’ll also receive:

- A starting salary of £25,500 salary plus commission
- 32 days holiday inclusive of bank holidays, plus the option to purchase up to 5 more days
- 2 fully paid Community Volunteering days every year
- An excellent pension and Life Assurance scheme
- A huge range of high street retailer discounts to help with cost of living via MyArco Perks
- Free, 24-hour access to our Employee Assistance Programme
- Access to our Learning Management System, to support your personal and career development
- Long-term service awards - we’re proud to have employees who have worked for us for 40 years

The ideal Customer Sales Advisor will be/have:

- Demonstrated experience in sales, or service contact centre environments
- Experienced in a B2B or commercial sales setting with exposure to order management and sales support processes
- Solid understanding of customer engagement and relationship management principles
- Previous use of CRM tools (preferably SAP C4C or similar)
- Familiarity with working in a fast-paced, target-driven environment
- Knowledge of Arco’s products, industry sectors, or competitor landscape
- Excellent communication skills, both verbal and written
- Experience working cross-functionally with Supply Chain, Sales or Product teams

**About Us**: With a 140-year legacy, Arco are recognised as the UK's leading safety experts. As the only integrated safety products and services business, our size, scale and reputation in the sector are why we have such an impressive portfolio of accounts and customers. We're the expert safety partner with a unique mix of specialist expertise and practical real-life industry knowledge.

We are now on a transformation journey to become more profitable and sustainable, with investment into our growing business to help achieve this. This is an exciting and demanding time for the business. There is opportunity to shape and challenge the transformation journey and future growth, while balance the pressure to deliver sales growth and financial targets that are necessary to support the future growth. Our behaviours; Care, Collaborate, Perform and Deliver, are embedded within our culture, to drive performance and ensure we succeed together and are rewarded for that shared success. Because It’s on us. To deliver. Together.

Diversity and Inclusion at Arco means understanding everyone's views and giving colleagues a sense of belonging. We respect and value individuals for their unique skills, experiences and ideas; to ensure we can be at our best. By creating a supportive and inclusive environment we will be an organisation able to drive our strategic go