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Senior Membership Administrator
2 weeks ago
**Job Detail**
**(Overview, Role Detail, Person Specification and Work Tasks)**
**Role: Senior Membership Administrator**
**Responsible to: Office Manager**
**Full time 09.00-17.00 hrs Monday to Friday (35 Hours weekly)**
**Grade: Senior**
**Office: 5 days a week, WFH 2 days a week rota dependent**
**Salary: £23k-£25.5K (DOE)**
**About The Textile Institute**
The Textile Institute is the professional body for people and organisations working in the têxtile, clothing and footwear associated industries worldwide. For more than 114 years, the Institute has been bringing together professionals from all over the world for the exchange of ideas, and a social community promoting friendship among members. It is an international organisation governed by a Council representing members globally.
The Textile Institute is run democratically by and for its members all over the world by, the Trustees of the Institute, and representatives from Sections, Special Interest Groups, and internal Standing Committees.
The role will be based at the Institutes international headquarters (TIIHQ) in the city centre of Manchester.
**About the Role**
The Senior Membership Administrator is responsible for the administration of the department in all matters relating to membership and driving the growth and retention of membership.
This role is crucial in ensuring that TI’s membership base, both Individual and Corporate expands across all disciplines in têxtiles, clothing, footwear, and associated industries worldwide. The Administrator will engage with internal and external stakeholders, promoting the benefits of membership and supporting the overall objectives of the Institute.
The Senior Membership Administrator will oversee and coordinate membership services, ensuring a high level of member satisfaction and engagement. This role requires strong organisational and communication skills, as well as the ability to manage multiple projects simultaneously. You will be responsible for streamlining membership processes, optimising workflows, and supporting the overall goals of the Institute.
This is an this is an exciting time and opportunity to join TIIHQ and work with a small and dynamic team with an international reach. This is primarily an office-based role although and there is also some hybrid working.
**Key responsibilities include**:
- Serve as the primary contact for all members, both Individual and Corporate worldwide, ensuring strong communication and support. Act as the main point of contact for all members, providing assistance and support as and when required.
- Recruit new members and retain existing ones across the global têxtile supply chain by developing and implementing strategies to attract new members and keep current members engaged and satisfied.
- Administrate all aspects of membership, from enrolment to renewal, overseeing the entire membership lifecycle to ensure smooth processes for new member enrolments, renewals, and cancellations.
- Maintain accurate membership records, handle membership queries, and coordinate member benefits using CRM systems, spreadsheets, various databases, and software systems. Ensure all member information is up-to-date and accurate.
- Handle member inquiries and resolve any membership issues in a timely manner, addressing and resolving any problems or concerns members may have to ensure their satisfaction.
- Engage with sections, Special Interest Groups (SIGs), colleges, universities, and industry professionals to promote membership, building relationships with various groups and institutions to promote the benefits of membership and encourage new sign-ups.
- Interact effectively with members, understand their needs, and address their concerns by communicating with members to understand their needs and provide appropriate solutions.
- Articulate the value and benefits of membership and address any inquiries or issues members may have by clearly communicating the advantages of membership and resolving any questions or concerns.
- Encourage renewals and upgrade existing memberships by persuading members to renew their memberships and consider upgrading to higher levels of membership.
- Develop and implement strategies to attract new members and retain existing ones by creating and executing plans to grow the membership base and keep current members engaged.
- Collaborate with other departments to ensure that members’ needs are met and that their experience with the organisation is both positive and beneficial.
- Act as Secretary to the Membership Committee, liaising with the Chair to set meeting dates, ensuring that all documentation is provided to committee members in a timely fashion, arranging and being present at meetings to provide support, and taking the minutes of the meeting.
- Generate and analyse membership data to provide statistical information and reports that inform strategic decisions and track progress. Monitor trends and offer insights to management to guid
