Customer Service Advisor

2 weeks ago

Wigan, United Kingdom Calisen Metering Full time

We are Calisen. We own and manage essential energy infrastructure assets that offer smarter energy for all.

Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business, and we now have an exciting opportunity to join us as a Customer Service Advisor working within our lively call centre as part of our Data Services team.

As a Customer Service Advisor on our Data Services team with Calisen, you’ll be at the heart of the action, managing calls from suppliers and customers, while also championing excellent customer service. Your mission? To ensure smooth sailing by collecting meter readings, scheduling appointments, and coordinating with various departments to solve any challenges that come your way. But that's not all - get ready to show off your multitasking skills as you tackle administrative tasks like generating customer letters on our internal systems.

This is a 6 month contract, full time hours, working on a hybrid working pattern, with a competitive salary of £24,570 pro-rata.

**What we are looking for**
- Good level of education (minimum GCSE level including English & Maths or equivalent).
- Excellent telephone manner.
- Experience working in a fast-paced environment, with previous customer service experience (ideally telephone based making outbound calls or customer facing) being advantageous.
- Computer literate with the ability to operate Microsoft Office.
- Excellent communication and interpersonal skills, with the ability to work as part of a team and using own initiative.
- Good organisational and administrational skills.

**The Company**

We’re part of the Calisen Group, leading the way in smarter, more sustainable energy. From smart metering and EV charging to data services and heat electrification, we power the future.

**Why Join Us?**
- _We’re a proud Real Living Wage employer, committed to fair pay and a thriving workplace._
- _We celebrate diversity and are an inclusive, equal opportunity employer._
- _We support reasonable adjustments throughout the recruitment process, just let us know what you need._
- _Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered._

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