IT Support Coordinator

1 day ago

Swindon, United Kingdom Openwork Full time

**The opportunity**:
The IT Support Coordinator is responsible for dealing with 1st and 2nd line support for all parties within the 2plan Group.

**The benefits**:

- Salary - £27,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.

**Key Accountabilities**:

- Provide 1st and 2nd line support 2plan staff and advisers.
- Ensuring operational IT equipment is configured and functions correctly.
- Managing digital assets and ensuring backups are implemented for advisers.
- Management of support ticket work queues
- Managing issues/risks and escalating as appropriate
- Working with 3rd party software vendors to aid support issue resolution.

**What will you need to succeed?**:
***Experience;**
- Experience of 1st line technical support/helpdesk
- Knowledge of IT hardware and software configurations

**Knowledge**:
A good understanding of IT Infrastructure and IT Operations

To have a good understanding of 2plan group, aims, objectives and goals. Maintaining awareness of industry trends / new technologies

Technical skill set will include:
Essential:

- Microsoft Windows Family
- Microsoft Active Directory
- System Monitoring tools
- Office 365 Suite of products / services
- Asigra Backup software
- Desirable:

- Microsoft SQL Administration
- Microsoft Azure
- Batch processes

**Why us?**:
2Plan Wealth Management was Launched in July 2007 and we have continuously built on our strengths to become one of the leading wealth management firms in the UK. Our head office administration, technology and regulatory teams provide exceptional support to all our financial advisers around the country, enabling them to deliver the best possible service to clients. The client experience is paramount and all our advisers pride themselves on providing up-to-date advice and building long lasting, professional client relationships. We want all our clients to view 2plan wealth management as their trusted go-to adviser for their financial matters.

At The Openwork Partnership, we're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential. We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities - just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.

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