1st Line Support Technician

10 hours ago

London, United Kingdom Just IT Full time

Are you a 1st line technician looking for the next challenge in your career?
Position Overview
Having received several awards within the industry. This well-established estate agency is looking for a 1st line support technician to join their team.

**Responsibilities**:

- The first point of call for IT requests, incidents and logging inbound calls in to the Service Desk system to ensure all are dealt with and employees receive regular updates.
- Escalating tickets promptly via the predefined escalation route when necessary.
- Supporting users on-site, over the telephone and in their respective offices where necessary, to ensure all queries are dealt with effectively and efficiently with the highest degree of customer service.
- Ensuring that all incidents and requests are logged accurately and responded to within our given SLA.
- Communicate any incidents or updates proactively to the business to keep users informed.
- Liaising with HR to initiate new starter, mover, and leaver processes to ensure all are actioned on time.
- Building and installing new PCs and laptops, configuring landlines, and setting up smartphones.
- Checking and updating lists on systems, phones, and photocopiers to ensure all are up to date.
- Assist with the purchase of new equipment.
- Liaising with third parties/suppliers where they are responsible for an incident or request.
- Support senior members of the IT Team with the implementation of new systems and projects.
- Assist with training less experienced colleagues through their probation when requested by senior members of the team.
Essential Skills and personal qualities
Knowledge and experience of working with:

- Windows 10.
- Active Directory.
- Mobile Device Management, iOS, Android, VNC, IP telephony.
- Basic networking, ITSM tools.

  • 1st line support technician

    1 hour ago

    London, United Kingdom Just IT Training Limited Full time

    cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt} .cs(phone number removed)E{color:#(phone number removed);background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;} .csC8F6D76{color:#(phone number...

  • 1st line Support Technician

    13 hours ago

    London, United Kingdom Just IT Full time

    Are you a 1st Line Engineer with at least 6 months of recent IT support experience?Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the...

  • 1st Line Support

    2 weeks ago

    London, United Kingdom Huntress Full time

    Job title: 1st Line Support **Salary**: £28k - £35k Location: London I am excited to announce that I am currently working with a fantastic client of mine who is looking for a 1st Line Support Technician to join their London team. The company is one of the leading intellectual property Law firms and they are looking to expand their London team hiring a...

  • 1st Line Network Support Technician

    6 days ago

    London, United Kingdom Exponential-e Full time

    **1st Line Network Technician** **Salary**: £20,000 - £25,000 Gross per annum Location: Aldgate (Hybrid) Working hours: Monday - Friday 9:00am - 17:30pm **Your new role** As the 1st Line Network Technician you will assist with the day to day running of the Service Desk, working with our 2nd Line and 3rd Line network engineers, to provide client...

  • 1st Line Support Technician

    2 weeks ago

    London, United Kingdom GerrardWhite Full time

    **1st Line Support Technician** **Full Time - Permanent** **London** **£28-30,000** A leading national full-service law firm are currently looking for a 1st Line Support Technician to join their Service Delivery team in their London offices. You will initially work under the Service Desk Manager's supervision and with other team member'sguidance to...

  • 1st Line IT Support Engineer

    2 weeks ago

    London, United Kingdom AWD online Full time

    1st Line IT Support EngineerAn excellent opportunity for a proactive and customer-focused 1st Line IT Support Engineer to join a dynamic technology team supporting clients across cloud, network, and desktop environments.If you’ve also worked in the following roles, we’d also like to hear from you:IT Technician, Service Desk Analyst, Technical Support...

  • 1st Line Support

    1 week ago

    London, United Kingdom Huntress Full time

    Job title: 1st Line Support **Salary**: £25-28k Location: London We have just partnered with a top 50 UK Law practice that is currently looking for a 1st Line Support Technician to join their London team. Working within a busy team, the role will be the first point of contact within the IT Department with a high focus on attention to detail and...

  • 1st / 2nd Line IT Support Service Desk Technician

    5 days ago

    London, United Kingdom ITECCO Full time

    **1st / 2nd line IT support service desk technician - Contract -** **3/6 months!** **INTERVIEWING NOW** **1st of March start date** I am currently working with an exciting London based consultancy to help them find an IT support technician to help them on a day rate contract basis. The client is looking for support over several of their client sites...

  • 1st Line IT Service Desk Technician

    7 days ago

    London, Greater London, United Kingdom Burges Salmon LLP Full time £28,000 - £38,000 per year

    Be the go-to person for IT support in our London officeWe're looking for a proactive and customer-focused1st Line IT Service Desk Technician (Office Support)to join our growing IT team on a permanent basis. In this role, you'll be the first point of contact for colleagues, providing hands-on support, troubleshooting issues, and ensuring smooth escalation...

  • IT Support Specialist

    2 weeks ago

    London, United Kingdom Pertemps London Full time

    **IT Support Specialist - 1st Line 6-month Temp - £19.31 per hour - Hybrid** Intergovernmental body is seeking an experienced temporary 1st Line IT Support Specialist to support their IT team at their central London headquarters. **This is a temporary role to start ASAP for an initial -month period and will pay £19.31 per hour PAYE.** The 1st Line Support...