Family Care Programme Administrator

1 week ago

London, United Kingdom Bright Horizons Family Solutions Full time

**Family Care Programme Administrator**
**Salary: Up to £33,000**

**Hours: 37.5 per week/Monday to Friday**
**Job Type: Permanent, Fulltime**
**Location: Central London (Two days a week in client office and 3 days from home)**

**Purpose of Role**:
To support the Bright Horizons coaching and consultancy team with administrative tasks related the Family Care Programme within a large corporate financial based setting. The Family Care Programme supports employees throughout their parental leave transitions (maternity, paternity, surrogacy and adoption) to enable them to effectively balance their career with their parenting journey.

**What you'll be doing;**
- Acting as the initial point of contact for employees’ policy queries, responding to and triaging queries to ensure that employees receive prompt support and accurate advice
- Follow-up internally on complex Employee Relations (ER) / employee queries - flagging / escalating policy queries as appropriate
- Activating the client’s parenting leave journey once employees notify you of their intention to take leave
- Managing the administrative requirements of the employee leave processes including Mat B1 and Return to Work record keeping
- Co-ordinating Expectant Parenting meetings
- Co
- facilitating the client’s Expectant Parent meetings to explain available benefits, leave policies and overview of Bright Horizons’ services
- Co-ordinating with ER/Legal for regular statutory policy updates on parenting leave
- Coordinating with Family Care Specialist Coaches, Bright Horizons & client’s Wellness Team on communications process and rollout across EMEA, in particular in the local Human Capital Management offices
- Data input and case management for the client’s Bright Horizons coaching programme, working with our online and app based platform, the Parental Leave Toolkit (PLT) for which training will be provided
- Quarterly audit of programme data and reporting support
- Monitoring, responding to or forwarding categorised PLT / Coaching queries
- Supporting the set-up and enhancement of the client’s PLT
- Supporting with the client’s year-end activities in partnership with other business functions

**What we need from you;**
- Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment
- Strong organisational and communication skills, and attention to detail
- High level of computer literacy
- HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support.
- CIPD Level 3
- Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines
- Strong team player and self-starter, with excellent initiative
- INDOTHER_

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£33,000.00 per year

**Benefits**:

- Additional leave
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in London

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