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Former Tenant Arrears Recovery Administrator
2 weeks ago
**Salary**
£25,584 - £27,269 (pay award pending)
**Contractual hours**
37
**Basis**
Full time
**Region**
Rotherham
**Job category/type**
Housing
**Date posted**
16/05/2025
**Job reference**
REQ20238
Directorate: Adult Care, Housing and Public Health
Permanent, full time, 37 hours per week.
The Income Recovery team are looking to recruit one full time Former Tenant Arrears Recovery Administrator. This post is an ideal opportunity for someone looking to progress in an exciting career within the Housing Service.
After recent welfare reform changes the collection of rental income is becoming increasingly difficult and our former tenants’ incomes are becoming increasingly stretched. As a result of this we are looking to recruit a Former Tenant Arrears Recovery Administrator to help with this.
As a Former Tenant Arrears Recovery Administrator you will be responsible for collection of former tenant arrears from a caseload of your own accounts as well as dealing with newly terminated tenancies; this is to be done predominantly via telephone but will also include letters.
- good numeracy and written skills
- an ability to build and maintain relationships with former tenants, colleagues and third parties
- an ability to have difficult conversations with former tenants in respect of money and have a firm but fair approach to all unpaid rent
- an ability to interpret and follow policies and procedures
- Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our _website_._
