Field Loss Adjuster- East Anglia- Homebased

_**Field Loss Adjuster**_
- **Full Time, Permanent**_
- **Homebased
- Must be based in East Anglia**_
- **Monday to Friday**_
- **£35,000-£45,000 DOE + Company Car**_
- **Property claims insurance experience (5 years or more) - essential**_
- ** FULL UK Drivers licence required for this position**_
**Role Description**:
We are recruiting on behalf of a leading Claims Adjusting company based in Culmhead, Taunton. Our client is unique in their approach to loss adjusting.
Their team comprises Desk and Field based adjusters working closely together and supported with Adjuster Technicians to provide a professional and high-quality service to their clients and customers. Dealing mainly with domestic and light commercial propertyclaims, our client has a diverse and interesting mix of clients demanding excellent service
This job role covers all levels of Desk and Field Adjusters from professional qualified Adjusters with 5 or more years’ experience, to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passionfor delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level ofservice we provide on all claims is of this level. This is a highly important role, and this requires a solid and mature approach, involving working closely with other adjusters, Technicians and the Head of Adjusting.
**Key Accountabilities**:

- Conducting site visits and assessments to establish the cause and quantum of Insurance claims.
- Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standardsthroughout.
- Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.
- Understanding the relevance of the information obtained to decide upon a step-by-step plan to conclude the claim.
- Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subrogation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual’sexpertise.
- Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome, and creating a ‘joined up’ process. Communication may be written or verbal.
- Providing a high level of technical, quality and customer service commitment. Complementing CCG’s goal to be the ‘best’ in the market.
- Remaining customer and client focussed throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.
- Utilising the latest technology available to execute the role. Working with systems and processes effectively and understanding how these operate and their benefits to the company and Customers.
- Quickly responding to queries that arise within the position and carrying out ad hoc administrative tasks as they arise.

**Qualifications and Experience**:
1) Property claims insurance experience (5 years or more) - essential.
2) Some construction industry experience/knowledge would be an advantage.
3) As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.
4) To be CILA Qualified or working towards.
**Core Competencies**:

- Ability to make decisions, plan and see each claim through to the end whilst communicating with multiple parties.
- Must be inquisitive and a problem solver.
- Great organisational ability with a responsible, honest and positive approach
- Proven high levels of literacy and numeracy.
- Excellent customer service and communication skills including a great telephone manner.
- Ability to work under pressure.
- Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
- Complaint Handling skills