Customer Service Coordinator

6 days ago

Quedgeley, United Kingdom WCS Group Full time

**Job Title**: Customer Service Co Ordinator
Reports to: Customer Service

**Purpose Summary**:To provide a first class customer service to our external and internal customers, ensuring that we meet our SLA’s which support our Company Strategy and values.

**Key Objectives & Responsibilities**:

- To help promote WCS Group by in providing efficient Customer Service all times and put the Customer first. Your contact with the customer will be from the raising of a contract or job, through to invoicing.
- To contribute to the department meeting monthly KPI targets by ensuring that you meet you individual targets for processing workflows.
- Support your team members and cover for one another at times of planned and unplanned absence, to ensure continuity of service at all times.
- To assist Sales and Service Delivery including scheduling of workloads for field-based staff and liaising with Account and Operation Managers to ensure full compliance of contract mobilisation.
- To ensure all aspects of work are effective, efficient and meet all required levels of quality and deadlines, at all times.
- To maintain effective communications at all times both internally and externally.
- To receive and respond to enquiries, acting as a point of contact for the team to ensure that all calls and correspondence are responded to in an appropriately professional and timely manner.
- To produce high quality and accurate documentation including system notes
- To answer the telephone in a courteous and friendly manner at all times, and/or pass messages to relevant personnel in a timely manner.
- To ensure all relevant files (paper and electronic systems) are maintained in accordance with the company’s requirements and GDPR legislation.
- To ensure all personal work areas (and any other areas of delegated responsibility) are maintained to a high standard being aware of responsibilities under Health & Safety.
- To work within the context of the company’s policies and procedures.
- To commit to a culture of continuous improvement and company values.
**Person Specification Experience: ~**:

- At least 2 years previous experience in a customer facing role Skills
- Good verbal and written communication skills.
- Strong Word and Excel skills.

**Qualifications Essential**:

- Friendly and efficient phone manner
- Team player within own team and larger Customer Service team
- Positive attitude

Desirable - NVQ level 3 Customer Service

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Referral programme
- Work from home
Schedule:

- 8 hour shift
- Monday to Friday
**Experience**:

- Customer Service: 1 year (required)

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