Customer Service Advisor

**Customer Service Advisor - c.£24,000**

Do you love talking to and assisting customers? Do you pride yourself on offering a great customer experience? We are looking for our next Customer Service Superhero to join our team and we could be looking for you

**Who are we?**

Proud to be manufacturing in Gloucestershire, Window Widgets Limited is part of the Q19 Group. An award-winning business within the fenestration industry, providing high quality window products through two brands (Window Widgets and Residence Collection), supporting the industry with innovative product solutions for the manufacture and installation of windows.

Window Widgets has a track record of success, and we are looking for enthusiastic and skilled individuals to join us on our journey.

**What is the job?**

Reporting to the Customer Service Manager, this role is critical to the success of our business, communicating daily with a wide range of our customers, predominantly window fabricators. You will be the first point of contact in our order process, managing orders daily and you are the critical point of communication to share information both internally with the relevant teams and from them back to the customer to ensure that there is always an effective exchange of information.

As you would expect, the role is varied and fast paced and you will need to be flexible, adaptable, and very well organised to be able to work under pressure, and multi-task to meet deadlines. As you will often be the first person our customers will have contact with, you will need to be able to always demonstrate a professional and very customer-focused attitude. Below is a list of some of the tasks you will expect to get involved with, but as you can imagine with a role like this, it is not an exhaustive list.
- Maintain order of processes and flow of information
- Monitor and manage communication to customers ensuring that order acknowledgements are sent, and delivery dates are confirmed
- Sales order processing
- Communicate any changes from procurement are fed directly back to the team and information passed on to customers maintaining excellent communication
- Work with procurement to ensure data on operating system (SAGE) is maintained to ensure order processing is accurate
- Liaise closely with technical, procurement, stock control, warehouse, transport, and production to ensure effective information exchange
- Participate in daily meetings, reviews, and team briefings
- Provide support to the wider management and director teams as required

To be successful in the role you will need to have excellent communication skills, great administrative skills and have a detail-focused methodical approach. You will also need to be proficient in using Microsoft office (Outlook, Teams, Word, and Excel), and have the ability to work independently and proactively. You must be comfortable in a fast-paced collaborative work environment, be able to demonstrate a positive, can-do attitude and enjoy working as part of a team. Finally, if you have some experience of using SAGE, this would be a real bonus but don’t worry - if you don’t know about that or have previous experience of window products, full training on both will be given.

In return we offer a competitive salary and the following additional benefits
- 8% non-contributory pension (on top of salary)
- 20 days leave (plus bank holidays) and additional days at Christmas
- Healthcare cash plan and wellbeing perks and rewards
- Life assurance x 2 salary

Due to the nature of the role, it will be mostly based on site but there may be occasional opportunities for hybrid working, after your training period is complete.

**How to apply?**

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Quedgeley: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person