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Customer Account Manager

2 weeks ago

Quedgeley, Gloucestershire, United Kingdom Furndeco Group Full time £2,800 - £3,200 per year

Join a fast-growing, customer-focused business that's redefining service excellence.

At Furndeco, our customers are at the centre of everything we do. We're looking for a Customer Account Manager to join our Customer Success Team, someone who thrives on building strong relationships, managing client accounts, and ensuring the smooth delivery of projects and orders.

This role is not about sales, it's about delivering outstanding customer service, coordinating projects effectively, and creating a seamless customer experience.

This isn't your average customer service role so is perfect for someone who is looking for an opportunity to challenge themselves, maximise their potential and develop their skills in a supportive environment with room for progression.

If you're proactive, highly organised, and detail-oriented, we'd love to hear from you.

Why Join Furndeco?

We believe in creating a positive and supportive workplace where our team members can thrive. Here's what we offer:

  • A collaborative and friendly team culture
  • 23 days' holiday plus bank holidays (increasing with service)
  • Private medical insurance and life insurance cover
  • Access to 24/7 GP services, physiotherapy, and wellbeing support
  • Free on-site parking and modern, air-conditioned office facilities
  • Ongoing training and development opportunities
  • Complimentary tea and fresh coffee throughout the day – we even have hot chocolate on tap
  • Regular hours – no evening, weekend or bank holiday working

We are dedicated to creating an inclusive workplace where everyone is valued and respected. We welcome applicants from all backgrounds and strive to ensure equal opportunities for all, regardless of individual characteristics. Our commitment is to fairness, integrity, and a culture that empowers individuals to succeed.

What You'll Be Doing

As a Customer Account Manager, you will be a key point of contact for our customers, ensuring their needs are met with professionalism and care. Responsibilities include:

  • Managing a portfolio of customer accounts
  • Handling customer queries and resolving issues efficiently
  • Overseeing project and order rollouts, ensuring timely delivery
  • Building and maintaining strong client relationships
  • Identifying opportunities to improve service and streamline processes
  • Collaborating with internal teams to enhance the customer journey
  • Managing quotes, orders, and customer data with accuracy

What We're Looking For

  • Experience in a customer service or account management role
  • A strong passion for delivering exceptional customer service
  • Excellent verbal and written communication skills
  • The ability to manage multiple priorities in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficiency in Microsoft Office and CRM systems
  • Proven ability to effectively manage and prioritise multiple projects simultaneously
  • Strong organisational skills with a demonstrated ability to coordinate and track complex project timelines

Ready to Apply?

This is an excellent opportunity for someone looking to build a long-term career in customer success and account management. If you're ready to join a supportive, ambitious team where your work truly makes a difference, we want to hear from you.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme

Ability to commute/relocate:

  • Gloucester GL2 2AH: reliably commute or plan to relocate before starting work (required)

Experience:

  • customer service or account management role: 1 year (required)
  • Customer service: 3 years (required)