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Credit Management Specialist

2 weeks ago

Warwick, United Kingdom Calor Gas Ltd Full time

**Job no**: 509002
**Work type**: Permanent
**Location**: Warwick
**Categories**: Credit Control

**Credit Management Specialist**

Tachbrook Park, Warwick
Permanent, Full-time, Hybrid
£25,180 - £28,500 (Dependent on experience)

Are you a confident communicator who enjoys problem-solving and helping customers get back on track? Do you have a background in debt collection or customer service and a proactive, team-first attitude?

If so, we’d love to hear from you.

**About the Role**:
As a **Credit Management Specialist**, you'll manage and recover outstanding customer debt for an allocated portfolio. Whether you're speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.

You'll be a key part of a high-performing, hybrid team based in **Tachbrook Park, Warwick**, with the flexibility of working from home part of the week.

**Shift Pattern**:
You will work on a rotating schedule with shifts of:

- 8:00am - 4:30pm
- 8:30am - 5:00pm
- 11:30am - 8:00pm

You will also work one Saturday out of every seven (9:00am - 1:00pm) and one Bank Holiday per year. For any Saturday or Bank Holiday you work, you will receive time off in lieu.

**What You’ll Bring**:
**Essential**:

- Proven experience in debt collection and/or customer service
- Excellent verbal and written communication skills
- Strong objection-handling and negotiation abilities
- A resilient, self-motivated, and organised approach
- Attention to detail and ability to prioritise tasks effectively
- Comfortable working to personal and team KPIs
- Ability to use initiative and propose improvements to processes
- A team player who thrives in a collaborative environment

**Desirable**:

- Familiarity with ERP systems like **SAP**
- Experience with **Salesforce**
- Background in a debt collection team setting

**Key Responsibilities**:

- Contact customers to resolve overdue accounts and negotiate payment plans
- Handle challenging conversations with professionalism and empathy
- Liaise with DCAs and legal partners to support recovery efforts
- Escalate unresolved issues to relevant departments
- Keep accurate, up-to-date records of all interactions
- Identify deteriorating payment behaviours and raise concerns
- Contribute to improving debt recovery processes
- Report performance metrics to your team lead

**What We Offer**:
We believe in supporting our people with a range of benefits and opportunities:

- **25 days annual leave** (plus bank holidays)
- **Private medical insurance**
- **Life assurance**
- **Company pension scheme**
- Salary sacrifice with matched contributions up to 4.5% (rising to 7.5% after 2 years)
- **Staff discounts** on Calor gas and leading retailers
- **Ongoing learning & development** support

**Why Join Calor?**:
At Calor, we’re more than just energy. We're about people, progress, and purpose. You'll be part of a supportive team that values integrity, continuous improvement, and treating everyone with respect. We empower our employees to own their work, grow their careers, and make a real impact.

**Advertised**: 05 Sep 2025 GMT Daylight Time
**Applications close**: 19 Sep 2025 GMT Daylight Time