Administrator

2 days ago

ChesterleStreet, United Kingdom Evolve Facility Services Full time

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Manchester, Carlisle and County Durham.

We’re proud to be part of The Riverside Group family, and look after around 80% of Riverside’s stock - that’s over 40,000 properties based across the North West and North of England.

Our Mission is to keep our customers’ homes safe, secure and well maintained - it’s what we do.

We’re now looking for an Administrator to join our friendly team in Chester le Street to carry out appointment planning and general administration activities to support service delivery.

**The difference you’ll make**

You’ll play a crucial role in utilising Evolve’s IT systems to undertake appointment planning, allocating property repair and maintenance works to Evolve colleagues and external contractors, monitoring and updating records accurately and promptly for works completed.

You will liaise with customers, clients and work colleagues, primarily by telephone, to ensure property repairs and maintenance works are planned and carried out as required.

You will be able to create, maintain and store documents in accordance with the approved systems to ensure records can be located efficiently and will manage enquiries effectively, providing clear and accurate advice or signposting as appropriate, escalating complaints and complex queries via the agreed route.

**So, who are you?**

We’re looking for someone with previous experience of providing general administrative support and who can use Microsoft Word, Powerpoint, Excel and Outlook. You'll be results focused and able to take ownership of tasks. You'll need to be a good team player with excellent written and verbal communication skills. You are customer focused and able to work under pressure to meet deadlines. It would be advantageous if you have previously worked within a social housing setting.

**Enjoy the rewards**

We’re asking a lot from our new Administrator, but this is a job that offers you the chance to really make a difference to our customers and the community we serve.

As part of the Riverside family, we’re focused on being an employer of choice, where people thrive and your voice is truly heard. You’ll enjoy competitive pay, and a wide range of benefits, including:

- 20 days’ annual leave plus 8 UK bank holidays
- A defined contribution pension scheme
- Access to wellbeing benefits, such as our Employee Assistance Programme, Staff Groups and The Workplace Trust
- Fantastic colleague discounts at a host of retailers

If you’re the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you’ll love it here.

**Salary**: Up to £22,000.00 per year

Schedule:

- 8 hour shift
- Overtime

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