Data & Information Administrator

**Wigton Group Medical Practice**

**Title: Data & Information Administrator**

**Salary: Admin Level 1**

**Responsible to: IT & Data Quality Manager**

**Job Summary**:
To support the practice in the management of patient information systems to ensure all data is appropriately and securely maintained and contributing to collection and auditing of data for contract and quality initiative reporting.

**Responsibilities**:

- Administer patient incoming & outgoing records systems, including new patient records are received and imported onto the clinical system, deductions and forward of records for patients moving outside the practice area or deceased patients.
- Administer patient call and recall systems, including national & local systems for adults and children
- Support production of contract monitoring and quality initiatives data
- Partake in audit as directed by the audit lead
- Support the team in the effective use of searches, audits and recalls
- Maintain effective security of data all times
- Monitor and promote the use of the Friends and Family Test, including reporting
- Act as the focal point for maintenance of the practice website and social media accounts
- Coordinate and produce meeting agendas and record the minutes of meetings
- Any other tasks as identified by the Practice Management Team to support the effective running of the Practice.

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified

**Equality and Diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional Development**:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating ls and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources

**Communication**:
The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize people’s needs for alternative methods of communication and respond accordingly

**Contribution to the Implementation of Services**:
The post-holder will:

- Discuss with