Customer Service Adviser

6 days ago

Carlisle, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Adviser**

**Salary from £23,000 per annum (full time equivalent)**
**From 22.5 to 37.5 hours per week (between Monday to Friday 8.30am-5pm)**
**Location: Carlisle Agency Office at Warwick Bridge**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual, we deliver a first-class service to customers (old and new) and keep them at the heart of everything we do. We sell the entire NFU Mutual product range and are a business that has honesty, integrity and trust at the core of our values. We champion the personal approach to customer service that NFU Mutual is famous for.

Due to continued growth, an exciting opportunity has now arisen within the Carlisle Agency.

**About the Role**

As a Customer Service Adviser, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and keeping our customers happy. Providing excellent administrative support, you’ll handle various enquiries, paperwork, sales tasks and potentially some bookkeeping admin, all with a “can-do” attitude. You will receive full training and become part of a friendly, supportive team that has a strong customer-focus.

**About you**
**Key skills required**:

- People who can demonstrate the drive, energy and enthusiasm to provide a fantastic customer experience to our existing and prospective clients.
- A confident and effective communicator, whether face-to-face, over the phone or in writing.
- A proficient IT user.
- Good interpersonal skills.
- A problem solver with a positive approach, who enjoys working as part of a team.
- Good organisational skills with the ability to manage a busy workload and prioritise tasks.
- Minimum of Grade C in GCSE Maths and English (or equivalent).
- The ability and desire to learn new systems, products, processes and skills.

**Our commitment to you**

We offer a professional, hardworking, supportive and friendly environment with a strong team ethos, underpinned by an ethical approach. To allow you to perform to your best, we will invest in your personal development and give you opportunities to develop your role within our business.

**Benefits**
- Long-term career development opportunities
- Competitive salary
- Up to 25 days holiday per annum (plus bank holidays) pro rata

**NB You will be employed by an Agency of NFU Mutual and not by NFU Mutual directly.

  • Customer Adviser

    2 weeks ago

    Carlisle, United Kingdom Cumberland Building Society Full time

    Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities...

  • Customer Adviser

    2 weeks ago

    Carlisle, United Kingdom Cumberland Building Society Full time

    Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities...

  • Customer Adviser

    6 days ago

    Carlisle, United Kingdom Newcastle Building Society Full time

    **About the role** Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities. Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect...

  • Customer Adviser

    4 days ago

    Carlisle, United Kingdom Newcastle Building Society Full time

    About the Role Would you like to be part of a team who has won Best Regional Building Society for 7 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities? Do you thrive in a face-to-face customer focused environment? If so, our Customer Adviser role could be the perfect fit...

  • Customer Adviser

    1 week ago

    Carlisle CA JU, United Kingdom Newcastle Building Society Full time £20,000 - £30,000 per year

    About the roleWould you like to be part of a team who has won Best Regional Building Society for 9 years running? A team who believes that keeping financial advice on our high streets is important for everyone in our local communities.Do you thrive in a face-to-face customer focused environment?If so, our Customer Adviser role could be the perfect fit for...

  • Customer Adviser

    4 days ago

    Carlisle, United Kingdom Cumberland Building Society Full time

    Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes, supporting our communities...

  • Customer Adviser

    4 days ago

    Carlisle, United Kingdom The Cumberland Full time

    **The Vacancy** Our purpose is to make a positive difference to the lives of our customers, our communities, and our people. This means, as a customer-owned organisation, we’re passionate about doing the right thing and helping people achieve their goals. Whether it’s our customers that are saving for their future or buying their dream homes,...

  • Customer Service Advisor

    2 days ago

    Carlisle, United Kingdom Castles and Coasts Housing Association Limited Full time

    Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Carlisle with a salary £24,440 - £26,725 per annum. Key tasks are varied and include: - Processing day to day and specialist repairs reported by our customers - Liaising with contractors and Property Services...

  • Customer Services Advisor

    4 days ago

    Carlisle, United Kingdom Castles and Coasts Housing Association Full time

    Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Workington, Carlisle or Newcastle with a salary £24,929 - £27,260 per annum. Key tasks are varied and include: - Processing day to day and specialist repairs reported by our customers - Liaising with...

  • Customer Services Advisor

    4 days ago

    Carlisle, United Kingdom Castles and Coasts Housing Association Limited Full time

    **Customer Services Advisor** - **Workington or Carlisle**: - **36.25 hours per week**: - **18 Month Fixed Term Contract**: - **£24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package** Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (full time, 36.25 hours per week)...