Service Support Officer

**Company Description**

Working for the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. You will be part of a workforce with over 77,000 people, 100+ office locations, and thousands of customers across the country, there is no limit to what you can achieve if you work for us.

**Contract**: Permanent
**Type**: Part time
**Hours**: 37.5 hours per week
**Salary**: £11.12
**Location**: AXIOM Education - Edinburgh - Bonaly Primary School, EH13 0FJ

In your new role as a Service Support Officer you will build relationships and rapport with each contract client, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement weekly documents such as staff attendance sheets and housekeeping logs as well as delivering adequate health and safety compliance and following the clients statutory fire and safety regulations to mitigate any risks.

In return we will offer you holiday entitlement, pension contributions, discount through MiDeals to over 850 high street retailers, cycle to work, options to buy extra holiday, save as you earn scheme, share incentive plan, recognition and wellbeing incentives such as Mitie Stars and many other benefits.

**Qualifications**

In order to be successful in this role you will need have previous experience ideally in facilities management, experience of managing soft services and a Health and Safety IOSH qualification is desirable. You will also have good communication skills understanding written and verbal English, be highly organised, effectively prioritise your own workload and be IT literate to use Microsoft Office.

**Main Duties**:

- To work within the Janitorial Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
- To deliver the agreed services within the budget allocated to their role and to the standard required.
- To develop good Client and Customer relationships as well as key communications with other Janitors/Caretakers/Site Support Officer's or Site perintendents on the Contract and within the MITIE's Portfolio.
- To follow the Company's Health, Safety and Quality procedures within the course of the role and when dealing with the management of assigned sub-contractors when on site.
- Carry out minor repairs such as painting, plumbing and joinery as directly by the Facilities Manager and or/Senior Janitor
- To undertake successfully the training matrix specific to this role.

**Person Specification**
- Must be able to complete an Enhanced Disclosure in line with the Contract requirements.
- Must fall into the required shift pattern as deemed suitable to meet Contractual requirements.
- Have a flexible approach to the role.
- Proven Customer Focus and Service Skills.
- The ability to prioritise workload effectively, with good organisational skills.
- Detail conscious.
- Able to work from own initiative.
- Good awareness of Health and Safety legislation.
- Excellent Time Management Skills.
- Good Communicator.
- Computer literate.

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.