Service Support Officer

**Job overview**

**Contract**:Permanent
**Type**: Full time
**Hours**: 37.5 hours per week
**Salary**:£11.62
**Location**: Bonaly Primary School, 57 Bonaly Road, Edinburgh, Edinburgh, Scotland, EH13 0FJ
- To work within the Janitorial Team, carrying out their duties effectively and efficiently in accordance with contractual requirements.
- To deliver the agreed services within the budget allocated to their role and to the standard required.
- To develop good Client and Customer relationships as well as key communications with other Janitors/Caretakers/Site Support Officer's or Site perintendents on the Contract and within the MITIE's Portfolio.
- To follow the Company's Health, Safety and Quality procedures within the course of the role and when dealing with the management of assigned sub-contractors when on site.
- To undertake successfully the training matrix specific to this role.

**Main **duties**
- Provide routine housekeeping duties and/or janitorial tasks to support the effective operations of the schools, e.g. washing low level windows, low level maintenance (i.e. fixing a door handle), etc.
- Maintenance of daily staff attendance records and signing in books.
- To take responsibility for the coordination of the janitorial services ensuring they meet the operational and contract requirements.
- To liaise with the helpdesk ensuring that events/tasks are dealt with in accordance with the Contract Agreement.
- To undertake reactive and planned maintenance tasks, as well as monitoring of Contractors when dealing with their assigned tasks and providing escort duties when and where required.
- Carry out appropriate reporting activities to ensure that the Senior Janitor can carry out their own tasks and meet contract/regional reporting requirements.
- Carry out regular service inspections reporting the results to the Facilities Manager and act upon, to ensure corrective actions are undertaken timeously.
- React to all duties as directed by the site Facilities Manager and/or Senior Janitor.
- Ensure correct operation of the heating, plant and lighting facilities. Checking for their efficiency with regards to energy conservation and correct usage and monitoring fuel stocks and ordering supplies as necessary to ensure that adequate fuel is available at all times. Ensuring that internal and external areas are adequately lit including replacing lighting materials and fuses where possible in accordance with established guidelines. Making sure that all unnecessary lighting is extinguished when the building is closed.
- Ensure correct health and safety practices are applied appropriately and in accordance with training given.
- Undertake on-call duties, responding to emergency call-outs in accordance with established procedures, including attending at the location, contacting the appropriate authorities, inspecting for damage and theft, effecting temporary repairs and, where necessary, liaising with contractors/emergency services on site.
- Minor grounds maintenance duties including weeding and ensuring that litter is cleared regularly from all external surfaces within the boundaries of the site, including all weather surfaces and soft playing areas.
- Carry out minor repairs such as painting, plumbing and joinery as directly by the Facilities Manager and or/Senior Janitor.
- Security of building including the opening of the premises and grounds at prescribed times and ensuring that these are secured at the end of the working day. Co-operating with all appropriate personnel and agencies in maintaining the security of the premises. Maintaining the keys in their possession for emergency call-out purposes.
- Whilst in attendance, patrolling the premises and associated grounds, monitoring of public areas and generally ensuring that security is maintained during hours of opening. This may include the operation and monitoring of closed circuit television (CCTV) equipment and the use of radio communication devices.
- Dispose of such waste materials arising from the use of the premises as are not covered by alternative arrangements.
- Replace such consumables on the premises in appropriate locations as are not covered by alternative arrangements e.g. toilet rolls, soap, towels, etc.
- Undertake the cleaning of designated areas as requested by your Line Manager.
- Carry out regular checks on the fire alarm systems ensuring that they are working satisfactorily, reporting any faults to the Facilities Manager and/or Senior Janitor.
- Follow the MITIE Group and MITIE PFI policies and procedures at all time in relation to health and safety ensuring apparent deficiencies in systems of work, equipment provided, or training are reported to your Line Manager.
- Ensure that all PPE provided by MITIE PFI is used properly and accordance with training received.
- Carrying out prescribed procedures in the event of fire, flooding, accident or damage, including liaising with appropriate staff, contractors, etc. Informing the appropriat