Welcome & Service Assistant

8 hours ago

Rye, United Kingdom National Trust Full time

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

What it's like to work here:This internationally renowned garden is an awe-inspiring place to be. The stunning formal gardens include a rose, herb and kitchen garden which grows delicious produce for the restaurant and coffee shop. A strong team spirit and collaborative working environment is key to the success of Sissinghurst and the staff are looking for flexible, creative people to join them.

Click here for more information about this location

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK

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