Customer Service Assistant

Key InfoConsidering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.Role: 1x Gateline GPR, 1 x Platform Assistant Location: Peckham and surrounding stations Contract: Full Time, averaging 35 hours per week + rostered SundaysRoster: Gateline GPR - Early/Late shifts on a changeable basis covering between 05:00 - 01:00Platform Assistant - Early/Late/Nights shifts pattern providing 24hr coverage Are you passionate about delivering outstanding customer service?Do you enjoy helping people?This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' dayKey to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.As a Platform Assistant you can do just that. You are responsible for:Providing the highest possible standard of advice, information and service to our customersDelivering a safe, attractive retail station environmentParticipating in the safe running of trains and a safe station environment by complying with proceduresPromoting all relevant marketing literature and useful informationDue to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.All roles may involve standing for long periods of time, working weekends and bank holidays.Platform based roles are safety critical due to the direct involvement with the operational railway.Experience / SkillsA proactive customer approach coupled with passion and ability to support the team.Exceptional levels of customer service, each and every time – you will be a role model for others to follow.Demonstrable experience of managing customers effectively in difficult environments.An effective communicator and must be able to demonstrate this both through your application and or assessments.Live in the local area to be able to get to and work and home.Able to make decisions in a customer focused manner and carry out instructions effectively.In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.Key InfoRole: 1x Gateline GPR, 1 x Platform Assistant Location: Peckham and surrounding stations Contract: Full Time, averaging 35 hours per week + rostered SundaysRoster: Gateline GPR - Early/Late shifts on a changeable basis covering between 05:00 - 01:00Platform Assistant - Early/Late/Nights shifts pattern providing 24hr coverage Are you passionate about delivering outstanding customer service?Do you enjoy helping people?This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' dayKey to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.As a Platform Assistant you can do just that. You are responsible for:Providing the highest possible standard of advice, information and service to our customersDelivering a safe, attractive retail station environmentParticipating in the safe running of trains and a safe station environment by complying with proceduresPromoting all relevant marketing literature and useful informationDue to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.All roles may involve standing for long periods of time, working weekends and bank holidays.Platform based roles are safety critical due to the direct involvement with the operational railway.Experience / SkillsA proactive customer approach coupled with passion and ability to support the team.Exceptional levels of customer service, each and every time – you will be a role model for others to follow.Demonstrable experience of managing customers effectively in difficult environments.An effective communicator and must be able to demonstrate this both through your application and or assessments.Live in the local area to be able to get to and work and home.Able to make decisions in a customer focused manner and carry out instructions effectively.In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. xwwtmva Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.