Retail Assistant

5 days ago

Rye, United Kingdom Sussex Wildlife Trust Full time

**Responsibilities**:
1. Ensure the Discovery Centre is welcoming and safe to all visitors, volunteers and staff

2. Assist with maximising the income generating potential of the RHDC (including shop sales, donations and membership recruitment)

3. Responsible for opening and closing procedures at the RHDC when on duty (supported by the duty manager)

4. Inputting data and updating the EPOS system

5. Assist with the retail displays ensuring stock is well presented and replenished as appropriate

6. Responsible for till reconciliation at the end of the day

7. Support volunteers in their roles at the reception desk providing information about the nature reserve and manning the retail space

8. Assist with the overall operation of the building, including occasional cleaning as required

9. Support the RHDC team and colleagues as required

10. Have a flexible approach to working hours, working weekends, occasional evenings (and emergency cover), as part of an agreed rota is required

11. Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity

12. Responsible for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations

13. Ensure H&S compliance is maintained within all areas of operation within the RHDC and reporting as appropriate

14. Comply with the requirements of Data Protection and GDPR

15. Comply with the Trust’s Policies and Procedures

16. Comply with the Trust’s Behaviour Framework.

The above list should not be regarded as exhaustive, from time to time staff may be required to carry out other such duties as determined by the Trust.

**Experience**

**_
Essential_**

**_
Desirable_**

A minimum of 1 years’ experience in a comparable role (customer service, retail management, volunteer coordination)

x

Experience of working in the tourism or visitor experience industry

x

Experience of monitoring and recording Occupational Health and Safety compliance

x

**Knowledge**

**_
Essential_**

**_
Desirable_**

Good understanding of retail stock management and EPOS systems

x

Knowledge of how to deliver exemplary customer care and generate customer loyalty

x

Demonstrable understanding of volunteering and the community sector

x

Sound understanding of GDPR and Data Protection regulations

x

**Skills**

**_
Essential_**

**_
Desirable_**

Ability to work across teams and with a wide range of people

x

Excellent IT skills

x

Excellent communication skills - both written and verbal, to diverse audiences through different media, including social media

x

Excellent organisational and administrative skills, ability to work under pressure and to meet deadlines

x

**Personal Qualities**

**_
Essential_**

**_
Desirable_**

A demonstrable personal commitment to wildlife and taking effective action for wildlife

x

Having diversity and inclusion as core values

x

A high level of commitment, enthusiasm and self-motivation with a flexible and professional approach to work

x

A self-disciplined approach to work

x

Ability to work co-operatively as part of a team and to support colleagues where appropriate

x

Imagination, resourcefulness and diplomacy

x

The ability to have challenging and constructive conversations

x

Working hours are 9:30am - 4:30pm to be worked out on an agreed rota. Includes weekdays and weekends.

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