Senior Help Desk Officer

6 days ago

London, United Kingdom Camms Full time

With integrated solutions in risk, strategy, projects and people Camms software solutions helps businesses make the right decisions, manage risks, align the talents of their organisation, allowing leaders to focus on what matters.

Founded in Australia in 1996, Camms have tens of thousands of users across five continents, with offices in the UK, North America, Australia, New Zealand and Asia. Camms solutions help make our communities safer and secure while helping enterprises and government sector organisations to spend money on things that matter. We thrive on watching our clients achieve results - and we also push ourselves to continue to grow and improve.

**IT Service Manager**
- Location in London or Thames Valley with access to hybrid work arrangements
- Requirement for travel to High Wycombe area minimum 3 days per week
- Initial 3-month contract with high opportunity for extension

**About You**

We are looking for an individual who thrives on challenge and can work well with colleagues and management alike to meet deadlines and achieve strategic goals. Strong leadership capabilities and ability to drive continuous improvement within their role.

**Your role**

You will be responsible for developing, implementing and managing our IT service catalogue, ensuring that it meets the needs of our customers and stakeholders. You will also be responsible for maintaining service descriptions, processes, and service level agreements.

**What you'll do In the role you will be responsible for**:

- Creating and maintaining the IT services catalogue
- Document a refined process for the Managed Service being delivered to a key client.
- Collaborate with internal and external stakeholders to design and document IT services
- Implementing IT Service Catalogue for existing large client
- Report on IT Service Performance and KPIs
- Oversee day-to-day operation and delivery of IT services
- Manage the transformation of IT Service

**What we're looking for**
- Suitable Degree Qualification
- 10+ years experience in IT Service Delivery
- Advanced knowledge and experience in ITIL methodology and processes (ITIL4 Practitioner Certification highly desirable)
- Knowledge of how IT services are designed, developed, and delivered.
- Advanced communication skills - written and verbal
- Problem-solving skills
- Teamwork and Leadership skills
- Strong skills in people management and risk management

Having recently been recognized on the Forrester Wave **Governance, Risk and Compliance** Report as a _“strong performer” _Camms is the organization to join if you are looking to become part of a successful SaaS growth journey.

**Application process**

We are excited about our continuous growth and invite you to be involved. To learn more about our organization and the many Camms' success stories please put forward your CV today.

**Job Type**:Full-time

**Experience**:

- Customer service (required)
- Experience supporting SaaS software (required)

**Job Types**: Full-time, Permanent

**Salary**: £65,000.00-£95,000.00 per year

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

**Experience**:

- SaaS software help desk (preferred)

Work Location: In person

  • Help Desk Operative

    8 hours ago

    London, United Kingdom Bellrock Full time

    An opportunity has arisen for a **Help Desk Operative** to join our on-site team based in **Westminster.**You will join us on a**permanent, full-time basis** and in return, you will receive a**competitive salary of £21,000 - £22,000 per annum.** **Bellrock**Property & Facilities Management Ltd provides specialist risk focussed workplace management and...

  • Help Desk Coordinator

    6 days ago

    London, United Kingdom SPOR Group Full time

    **Job Information**: Industry **Technology*** Work Experience **1-3 years*** Salary **22000*** City **London*** Province **City of London*** Country **United Kingdom*** Postal Code **WC1X 8AQ*** **About us**: - We are an innovative workplace technology brand built to transform the way that organisations connect, collaborate and communicate on...

  • Help Desk Specialist

    1 week ago

    London, United Kingdom Demolytic Full time

    **London** **United Kingdom** We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is...

  • Help Desk

    2 weeks ago

    London, Greater London, United Kingdom OpenTable Full time £40,000 - £80,000 per year

    With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling...

  • Help Desk

    1 week ago

    London, Greater London, United Kingdom OpenTable Full time £40,000 - £80,000 per year

    With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling...

  • Help Desk Coordinator

    2 weeks ago

    London, City of London, WCX AQ, United Kingdom SPOR Group Full time £25,000 - £40,000 per year

    Reports to: Head of OperationsCompany: SPOR GroupLocation: London, United KingdomAbout SPOR Group:SPOR Group is a leading provider of Audio -Visual (AV) integration solutions, serving a diverse range of global clients. With a commitment to innovation and excellence, SPOR Group delivers cutting -edge AV technology solutions tailored to meet the unique needs...

  • Senior IT Help Desk Specialist

    21 hours ago

    London, Greater London, United Kingdom Check Point Software Full time

    Why Join Us?Check Point is seeking aself-driven, hands-on Tier 1 Help Desk Administratorto join our global IT support team.Based in ourLondon office, you'll be the first point of contact for technical support, providing high-quality, on-site and remote assistance to employees across the organization.This role includesoccasional travel (1–3 times per...

  • Associate Director, It, Support Lead

    2 days ago

    London, United Kingdom MUFG Investor Services Full time

    Company Description About MUFG Investor Services: MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund...

  • Help Desk Support Specialist

    1 week ago

    London, United Kingdom Flywire Full time

    Company Description* Are you ready to trade your job for a journey? Become a FlyMate!* Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...

  • Help Desk Support Specialist

    1 week ago

    London, United Kingdom GPL Technologies Full time

    **T**HE ROLE** We are in search of a Help Desk Support Specialist o work directly with one of our clients, a top television streaming network with original production films and television series. **THE CANDIDATE** **RESPONSIBILITIES**: - Provide front-line phone support to clients via remote assistance and when required, go on-site to resolve issues. -...