Trainee IT Technical Support

2 weeks ago

Hertford, United Kingdom ITS Digital Ltd Full time

**Who are we?**

Formed in 2003, ITS Digital is a leading IT support company based in Hertford. As the #1 support provider for NHS GP-IT support in NHS Eastern region, we’re looking for individuals who are passionate about IT to join our team. Whether you have experience or not, we’re interested in talking with you. Our primary customer base is within the NHS however we also cater to local businesses and home users. We focus on end-user support, offering the best and most efficient service we can. We have a close working team of engineers and support staff who pride themselves on the customer relationships we create. We foster a friendly and positive company culture, supporting employees whenever possible.

**Why are we recruiting?**

Due to in-house promotions and expansion into new support areas, we are looking for keen and committed individuals to join our friendly IT support team.

**Are you suitable?**

**What’s involved?**

**Training and environment**

Training is provided to help fast track the chosen applicant to succeed. Initially you will learn from others on the helpdesk, following their day-to-day activities. Moving on from there you will be chaperoned on all duties and expectations until there is a mutual agreement that you can progress to processing support queries independently. Help will always be nearby, and we strongly believe in encouraging all staff to see through difficult solutions, with third line assistance if necessary.

**Experienced applicants may have additional knowledge in the following**:

- General IT Remote support
- A practicing knowledge of Windows 8 & 10
- Experience of supporting Office products

**Hours of work**

The support desk covers the hours of 8.00am to 8.00pm. Hours of work are negotiable on the following times:
8.00am - 4.30pm
9.00am - 5.30pm
10.00am - 6.30pm
11.30am - 8pm

The initial working times are 9am - 5.30pm with flexible working hours available after the probation period.

**Salary & Benefits**

Based on relevant experience & qualifications:
20k-25k per annum.

In addition, higher salaries will be considered for any applicant demonstrating senior 2nd line experience.

ITS Digital have a corporate pension plan which new employees will be automatically enrolled in, unless opted out of.

In addition, employees are incorporated into our employee health insurance plan after their first year of employment.

After the first 6 months, additional evening and weekend work is available to new staff. This is paid in addition to your standard salary but is purely optional at this stage.

**Holiday**

The holiday entitlement is 28 days including bank holidays accrued over the calendar year.

**About us**

As a stable, debt free company, we are in a good position to offer you genuine career progression as well as job security during the ever-rising living costs that we are experiencing. We have a low staff turnover and work hard to provide staff a friendly environment. As part of our commitment to staff, all employees are encouraged to progress through the company. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.

**Salary**: £20,000.00-£25,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Flexible schedule
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday
- Overtime

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