Retail Trainee Manager

OverviewFancy joining the UK’s number one Wine Specialist?Majestic Wine are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retailWho are we?Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - with a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, friendly service across all channels.Role title: Majestic Trainee ManagerAs a Majestic Trainee Manager you will embark on a 12 month development programme that will give you a detailed understanding and experience of all operational, service & leadership standards expected to become a future Majestic Store Manager. You will work through the career pathway training programme with the support of your Store Manager setting you up for future success.ResponsibilitiesKey responsibilities include:Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.Deliver exceptional market leading customer service to drive business growth through customer loyalty and repeat purchases.Offer a VIP concierge service to customers, actively contacting them with updates on products and tastings.Sell the story not the discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.Take accountability and pride for the physical appearance and maintenance of your store both internally and externally.Participate in all operational tasks to understand day-to-day store operations, including delivering wine, merchandising stock deliveries and calling valued customers to drive sales opportunities.Continuously identify opportunities to make improvements which optimise the operational running of the store.Ensure you remain fully compliant, safe and legal by following internal policies, processes and completing mandatory training.Take ownership of your development, utilising the support and resources available.Be an example of Majestic’s Ways of Working and a source of support for more junior team members, feeding back to your Store Manager as appropriate.Knowledge & Skills RequiredExperience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.Ability to deliver exceptional customer experience and service to every customer.Ability to prioritise and strategically problem solve in high pressure environments.Self-motivated, able to thrive when working alone and as part of a team.A can-do attitude with a passion for seeing problems through to solutions.Adaptable and resilient to meet the ever-changing demands of our business.Excellent communication and time management skills.Wine knowledge is beneficial but a passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.What is in it for youCompetitive Salary & Performance BonusUp to 20% staff discountCareer development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemesFantastic incentives that take you around the world to explore our different vineyardsA contributory Company Pension PlanLife Assurance (Worth 3 times your annual salary)Uniform provided29 days holiday, including public and bank holidaysPLUS invites to wine tasting eventsAccess to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support lineCompany maternity, paternity and adoption leave after 26 weeksLong service rewardsFull training provided for your first 3 months with us, continued support throughout your career with Majestic WineCompany sick pay schemeWe look forward to receiving your applicationTogether we are Majestic #TWAMOn the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. #J-18808-Ljbffr