Trainee IT Technical Support

1 day ago

Hertford, United Kingdom ITS Digital Ltd Full time

**Who are we?**

Formed in 2003 and based in Hertford, ITS Digital provides IT support to customers ranging from home and business to the NHS. Our close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. We have evolved our working processes over many years to provide the best and most efficient service we can, whilst still creating great customer relationships along the way.

We have a very low staff turnover and support our employees wherever possible, helping to foster a positive working environment.

**Why are we recruiting?**

Due to expansion into new support areas, we are looking for keen and committed individuals to join our friendly IT support team.

**Are you suitable?**

**What’s involved?**

**Training and environment**

Training is provided to help fast track the chosen applicant to succeed. Initially you will learn from others on the helpdesk, following their day-to-day activities. Moving on from there you will be chaperoned on all duties and expectations until there is a mutual agreement that you can progress to processing support queries independently. Help will always be nearby, and we strongly believe in encouraging all staff to see through difficult solutions, with third line assistance if necessary.

Experienced applicants may have additional knowledge in the following:

- General IT Remote support
- A practicing knowledge of Windows 10 & 11
- Experience of supporting Office products

**Hours of work**

The support desk covers the hours of 8.00am to 8.00pm. Hours of work are negotiable on the following times:

- 8.00am - 4.30pm
- 9.00am - 5.30pm
- 10.00am - 6.30pm
- 11.30am - 8pm

The initial working times are 9am - 5.30pm with flexible working hours available after the probation period.

**Salary & Benefits**

Based on relevant experience & qualifications:
25k-30k per annum.

ITS Digital operate a pension plan with 4.55% employer contribution.

In addition, employees are enrolled into our employee health insurance plan after their first year of employment.

**Holiday**

The holiday entitlement is 28 days including bank holidays accrued over the calendar year.

**About us**

ITS Digital Ltd. is a stable progressive debt free company which currently employs 39 people. We have a low staff turnover and work hard to provide staff a relaxed and friendly environment. As part of our commitment to staff, all employees are encouraged to progress through the company. This is why we are the #1 support provider for NHS GP-IT support in NHS Eastern Region. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

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